Mortgage Apprentice - Albany, NY

Trustco Bank•Village of Colonie, NY

3h•Onsite

About The Position

At Trustco Bank, we are committed to delivering exceptional service and seamless mortgage experiences. The Mortgage Apprentice participates in a structured training and development program designed to prepare individuals for a career in residential mortgage lending. Apprentices gain hands-on experience, formal training, and mentorship while learning the end-to-end mortgage lending process in a banking environment.

Requirements

High school diploma or equivalent
Strong communication and customer service skills
High attention to detail and organizational ability
Proficiency with basic computer applications

Nice To Haves

Associate or Bachelor’s degree in business, finance, or related field
Sales, banking, or customer service experience
Interest in real estate, mortgage lending, or financial services

Responsibilities

Learn residential mortgage products, policies, and procedures
Assist Mortgage Loan Officers with applications and documentation
Collect borrower information and supporting documents
Conduct pre-qualification data gathering under supervision
Maintain loan files and update systems accurately
Provide exceptional customer service to borrowers and referral partners
Participate in Realtor and community outreach events
Adhere to all compliance, fair lending, and bank regulations

Benefits

medical, dental and vision insurance
a health savings account with an annual employer contribution
a 401(k)-retirement plan with generous employer match
paid time off plus 11 paid federal holidays
training and professional development programs
tuition reimbursement
reduced fees and rates on certain loan products
Competitive hourly pay during apprenticeship
Eligibility for performance incentives in later program phases
Licensing and education costs covered by the Bank (NMLS, Notary, Lending Certificate)