Mortgage Application Assistance Call Center Associate

MidFirst Bank • Oklahoma City, OK

2d • Onsite

About The Position

Midland Mortgage, a division of MidFirst Bank, is one of the most successful home mortgage servicers in the country. We are looking for energetic individuals with excellent communication skills who enjoy helping others in a team-oriented call center environment. As an Application Assistance Coordinator, you will be responsible for evaluating a customer's financial situation to identify assistance programs that may help them to catch-up on their missed mortgage payments and save their home. To get in touch with customers, you will answer inbound calls and make outbound calls. Some of the many reasons to join our team include: Comprehensive compensation package - medical, dental, vision, paid holidays, tuition reimbursement, 401(k), and more! Generous incentive plan with a minimum $250 incentive bonus paid monthly for the first 4 months of employment Extensive classroom-style and on-the job training programs in home mortgage and communications Friendly business casual atmosphere Bilingual candidates fluent in both Spanish and English will earn an additional $80 per week Standard work schedule available from 8am-5pm, 9am-6pm, and 10am to 7pm, Monday through Friday. Must also be available to work one Saturday shift per month from 9am to 1pm. Candidate working 10am-7pm shift will earn an additional $40 per week + earn a one-time $1000 retention bonus after 12 months consecutive employment in the 10-7 shift

Requirements

• Enjoy helping others by phone
• Very detail-oriented
• Adapt well to change
• Able to multi-task
• Experience using a personal computer
• Competitive individuals with strong and assertive communication skills who are dependable

Nice To Haves

• Previous customer service experience
• Call center experience
• Mortgage servicing experience
• Bachelor's degree
• Some college experience

Responsibilities

• Evaluating a customer's financial situation to identify assistance programs
• Answering inbound calls and making outbound calls

Benefits

• Comprehensive compensation package - medical, dental, vision, paid holidays, tuition reimbursement, 401(k), and more!
• Generous incentive plan with a minimum $250 incentive bonus paid monthly for the first 4 months of employment
• Extensive classroom-style and on-the job training programs in home mortgage and communications
• Friendly business casual atmosphere
• Bilingual candidates fluent in both Spanish and English will earn an additional $80 per week
• Standard work schedule available from 8am-5pm, 9am-6pm, and 10am to 7pm, Monday through Friday
• Candidate working 10am-7pm shift will earn an additional $40 per week + earn a one-time $1000 retention bonus after 12 months consecutive employment in the 10-7 shift

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level