Mortgage Advisor - Pierce County

BECU•Puyallup, WA

3d•$22 - $38

About The Position

Is it surprising to hear that a financial institution of 1.5 million members and over $30 billion in managed assets say that success comes from focusing on people, not profits? Our “people helping people” philosophy has guided us since 1935, driving our deep commitment to serving our members, communities, and each other. When you join our team, you become part of a purpose-driven organization where your work makes a real difference. While we’re proud of our history, we’re even more excited about our future. With business and technology transformation on the horizon, there’s never been a better time to be part of BECU. PAY RANGE The Target Pay Range for this position is $26.35-$32.12 hourly. The full Pay Range is $21.65-$38.03 hourly. At BECU, compensation decisions are determined using factors such as relevant job-related skills, experience, and education or training. Should an offer for employment be made, we will consider individual qualifications. In addition to your salary, compensation incentives are available for the hired applicant. Incentives are performance based and targets vary by role. hourly. At BECU, compensation decisions are determined using factors such as relevant job-related skills, experience, and education or training. Should an offer for employment be made, we will consider individual qualifications. In addition to your salary, compensation incentives are available for the hired applicant. Incentives are performance based and targets vary by role. BENEFITS – because people helping people starts with supporting you 401(k) Company Match (up to 3%) 4% annual contribution to your 401(k) by BECU Medical, Dental and Vision (family contributions as well) PTO Program + Exchange Program Tuition Reimbursement Program BECU Cares volunteer time off + donation match IMPACT YOU’LL MAKE: You’ll play a pivotal role in helping members achieve one of life’s biggest milestones—homeownership. As a Mortgage Advisor – Primary Market, you’ll deepen trusted relationships with new and existing members, guide them through complex mortgage decisions, and expand BECU’s mortgage presence within your assigned community. Your expertise won’t stop at loans—you’ll be a go-to resource, mentor, and advocate, helping teammates grow their mortgage knowledge while ensuring members feel informed, confident, and supported from application through funding. Through your work, you’ll directly shape meaningful member experiences, strengthen community connections, and drive BECU’s continued growth in the mortgage space. WHAT YOU’LL DO: Be a trusted mortgage guide: Serve as the primary point of contact for mortgage products, services, and processes—supporting members from application through funding with clarity and confidence. Build lasting member relationships: Deepen and retain mortgage relationships by listening closely, understanding financial goals, delivering tailored solutions, and following through every step of the way. Drive results together: Contribute to individual and team goals by enhancing the member experience, supporting referral generation, and collaborating across centers and branches. Grow referral partnerships: Maintain and expand mortgage referral relationships with members, employees, business development managers, and third-party partners. Coach and elevate teams: Mentor and coach branch and center teams to identify mortgage opportunities, improve processes, and confidently serve member needs. Educate and empower colleagues: Share knowledge with Member Consultants and Managers on mortgage identification, servicing, and continuous process improvement. Represent BECU in the community: Actively participate in community organizations and events to generate new mortgage business, deepen relationships, and educate others about BECU’s mortgage solutions. Negotiate with care and confidence: Work with members to negotiate loan terms and conditions while aligning with credit union policies and procedures. Support underwriting success: Review loan files using automated underwriting systems, correct deficiencies when possible, and partner with underwriters on non-approved loans. Ensure regulatory excellence: Stay current on federal and state lending regulations—especially mortgage and home equity—and support staff awareness of compliance updates. Leverage product expertise: Maintain thorough knowledge of mortgage and consumer loan offerings to generate leads and recommend appropriate solutions. Master mortgage systems: Understand loan origination systems (LOS), underwriting, processing, guidelines, and tracking tools to coach and support consultants effectively. Collaborate across BECU: Build strong partnerships with mortgage and internal departments to enhance the member experience and improve production outcomes. Stay market-aware: Keep informed on mortgage industry trends and local real estate market developments. Prospect with purpose: Generate new mortgage relationships through proactive prospecting and lead generation. Resolve with care: Serve as an escalation point for member issues, ensuring concerns are addressed thoughtfully and effectively. Communicate for success: Maintain open, effective communication with credit union employees to support shared goals and coordinated efforts. Continuously improve: Contribute to ongoing process and service quality improvements in support of credit union objectives. Flex when needed: Perform additional duties as assigned to support team and organizational success. This isn’t just about ticking off tasks on a list. It's about making a significant, positive change in BECU’s journey, where your contributions are valued, and your growth is continually fostered. WHAT YOU’LL GAIN: The opportunity to be a trusted mortgage expert influencing meaningful financial milestones for members A role where your voice matters, and your ideas help improve processes and experiences Ongoing opportunities to coach, mentor, and lead others, strengthening your leadership presence Strong community connections and the ability to represent BECU beyond the branch A career within a mission-driven credit union committed to long-term member and employee success QUALIFICATIONS: Minimum Qualifications: Bachelor’s degree or equivalent work or education related experience. Minimum two years of experience in mortgage loan production, including conventional, FHA, and VA products. Minimum two years of mortgage loan sales experience, and/or consultative sales experience in financial services or a financial institution required. Compliance with SAFE Act legislation, which requires annual registration as a Mortgage Loan Originator (MLO). Desired Qualifications: Ability to take initiative and be self-motivated. Effective relationship management, problem resolution and customer service skills. Strong sales, prospecting and follow-up skills. Excellent interpersonal skills to ensure issues are handled in a fair and consistent manner. Ability to contribute both independently and as a team member in multi-priority fast paced environment. Proficient with Microsoft Office Products. Excellent time management skills. Ability to adapt to evolving work priorities. Excellent verbal and written skills to effectively communicate. Proficient math skills, with a high degree of accuracy. Ability to perform complex income analysis. Ability to exercise confidentiality and discretionary judgment. Ability to use discretion in decision making and sound judgment in problem solving. Ability to adapt to change within working responsibilities, be it internal, market or regulatory driven. JOIN THE JOURNEY: Ready to make an indelible impact? Eager to be a part of a collaborative and innovative team where your ideas and contributions don’t just fill a role, but fuel the growth and success of BECU? This is more than a job – it’s a chance to elevate your career, skills, and future, all while contributing to the robust technological landscape of BECU. Embrace the opportunity to grow with us. Apply now, bring your expertise to the table, and let’s achieve excellence together at BECU. Your journey of influence, innovation, and impactful contribution starts now. #BECU #YourGrowth #BECUJourney EEO Statement: BECU is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, veteran status, disability, sexual orientation, gender identity, or any other protected status. Job Alerts: If you would like to be kept informed of new potential opportunities, click here. You will be asked to create an account if you do not already have one. From our very beginning, BECU has been about people helping people. As a financial services cooperative, our purpose has and always will be the same: we work together to best serve our members and improve the financial well-being of our community. More than 80 years and one million members later, we're still rooted in our values, practices and mission - and even more passionate about our future. As one of the nation's leading credit unions, we're not driven by profit. We're owned by our members and their interests are at the core of everything we do. Now we're growing faster than ever before--but we'll never forget our roots. To continue doing right by our members, we believe we must first do right by our people. Here, you'll receive the resources and support you need to learn, grow and build a meaningful career. Because we know it's our people who make us special.

Requirements

Bachelor’s degree or equivalent work or education related experience.
Minimum two years of experience in mortgage loan production, including conventional, FHA, and VA products.
Minimum two years of mortgage loan sales experience, and/or consultative sales experience in financial services or a financial institution required.
Compliance with SAFE Act legislation, which requires annual registration as a Mortgage Loan Originator (MLO).

Nice To Haves

Ability to take initiative and be self-motivated.
Effective relationship management, problem resolution and customer service skills.
Strong sales, prospecting and follow-up skills.
Excellent interpersonal skills to ensure issues are handled in a fair and consistent manner.
Ability to contribute both independently and as a team member in multi-priority fast paced environment.
Proficient with Microsoft Office Products.
Excellent time management skills.
Ability to adapt to evolving work priorities.
Excellent verbal and written skills to effectively communicate.
Proficient math skills, with a high degree of accuracy.
Ability to perform complex income analysis.
Ability to exercise confidentiality and discretionary judgment.
Ability to use discretion in decision making and sound judgment in problem solving.
Ability to adapt to change within working responsibilities, be it internal, market or regulatory driven.

Responsibilities

Serve as the primary point of contact for mortgage products, services, and processes—supporting members from application through funding with clarity and confidence.
Deepen and retain mortgage relationships by listening closely, understanding financial goals, delivering tailored solutions, and following through every step of the way.
Contribute to individual and team goals by enhancing the member experience, supporting referral generation, and collaborating across centers and branches.
Maintain and expand mortgage referral relationships with members, employees, business development managers, and third-party partners.
Mentor and coach branch and center teams to identify mortgage opportunities, improve processes, and confidently serve member needs.
Share knowledge with Member Consultants and Managers on mortgage identification, servicing, and continuous process improvement.
Actively participate in community organizations and events to generate new mortgage business, deepen relationships, and educate others about BECU’s mortgage solutions.
Work with members to negotiate loan terms and conditions while aligning with credit union policies and procedures.
Review loan files using automated underwriting systems, correct deficiencies when possible, and partner with underwriters on non-approved loans.
Stay current on federal and state lending regulations—especially mortgage and home equity—and support staff awareness of compliance updates.
Maintain thorough knowledge of mortgage and consumer loan offerings to generate leads and recommend appropriate solutions.
Understand loan origination systems (LOS), underwriting, processing, guidelines, and tracking tools to coach and support consultants effectively.
Build strong partnerships with mortgage and internal departments to enhance the member experience and improve production outcomes.
Keep informed on mortgage industry trends and local real estate market developments.
Generate new mortgage relationships through proactive prospecting and lead generation.
Serve as an escalation point for member issues, ensuring concerns are addressed thoughtfully and effectively.
Maintain open, effective communication with credit union employees to support shared goals and coordinated efforts.
Contribute to ongoing process and service quality improvements in support of credit union objectives.
Perform additional duties as assigned to support team and organizational success.