Monroe

BECU•Mill Creek, WA

1d•$22 - $38

About The Position

Is it surprising to hear that a financial institution of 1.5 million members and over $30 billion in managed assets say that success comes from focusing on people, not profits? Our “people helping people” philosophy has guided us since 1935, driving our deep commitment to serving our members, communities, and each other. When you join our team, you become part of a purpose-driven organization where your work makes a real difference. While we’re proud of our history, we’re even more excited about our future. With business and technology transformation on the horizon, there’s never been a better time to be part of BECU. PAY RANGE The Target Pay Range for this position is $26.35-$32.12 hourly. The full Pay Range is $21.65-$38.03 hourly. At BECU, compensation decisions are determined using factors such as relevant job-related skills, experience, and education or training. Should an offer for employment be made, we will consider individual qualifications. In addition to your salary, compensation incentives are available for the hired applicant. Incentives are performance based and targets vary by role. hourly. At BECU, compensation decisions are determined using factors such as relevant job-related skills, experience, and education or training. Should an offer for employment be made, we will consider individual qualifications. In addition to your salary, compensation incentives are available for the hired applicant. Incentives are performance based and targets vary by role. BENEFITS – because people helping people starts with supporting you 401(k) Company Match (up to 3%) 4% annual contribution to your 401(k) by BECU Medical, Dental and Vision (family contributions as well) PTO Program + Exchange Program Tuition Reimbursement Program BECU Cares volunteer time off + donation match IMPACT YOU’LL MAKE: You’ll play a pivotal role in helping members achieve one of life’s biggest milestones—homeownership. As a Mortgage Advisor – Primary Market, you’ll deepen trusted relationships with new and existing members, guide them through complex mortgage decisions, and expand BECU’s mortgage presence within your assigned community. Your expertise won’t stop at loans—you’ll be a go-to resource, mentor, and advocate, helping teammates grow their mortgage knowledge while ensuring members feel informed, confident, and supported from application through funding. Through your work, you’ll directly shape meaningful member experiences, strengthen community connections, and drive BECU’s continued growth in the mortgage space.

Requirements

Bachelor’s degree or equivalent work or education related experience.
Minimum two years of experience in mortgage loan production, including conventional, FHA, and VA products.
Minimum two years of mortgage loan sales experience, and/or consultative sales experience in financial services or a financial institution required.
Compliance with SAFE Act legislation, which requires annual registration as a Mortgage Loan Originator (MLO).

Nice To Haves

Ability to take initiative and be self-motivated.
Effective relationship management, problem resolution and customer service skills.
Strong sales, prospecting and follow-up skills.
Excellent interpersonal skills to ensure issues are handled in a fair and consistent manner.
Ability to contribute both independently and as a team member in multi-priority fast paced environment.
Proficient with Microsoft Office Products.
Excellent time management skills.
Ability to adapt to evolving work priorities.
Excellent verbal and written skills to effectively communicate.
Proficient math skills, with a high degree of accuracy.
Ability to perform complex income analysis.
Ability to exercise confidentiality and discretionary judgment.
Ability to use discretion in decision making and sound judgment in problem solving.
Ability to adapt to change within working responsibilities, be it internal, market or regulatory driven.

Responsibilities

Be a trusted mortgage guide: Serve as the primary point of contact for mortgage products, services, and processes—supporting members from application through funding with clarity and confidence.
Build lasting member relationships: Deepen and retain mortgage relationships by listening closely, understanding financial goals, delivering tailored solutions, and following through every step of the way.
Drive results together: Contribute to individual and team goals by enhancing the member experience, supporting referral generation, and collaborating across centers and branches.
Grow referral partnerships: Maintain and expand mortgage referral relationships with members, employees, business development managers, and third-party partners.
Coach and elevate teams: Mentor and coach branch and center teams to identify mortgage opportunities, improve processes, and confidently serve member needs.
Educate and empower colleagues: Share knowledge with Member Consultants and Managers on mortgage identification, servicing, and continuous process improvement.
Represent BECU in the community: Actively participate in community organizations and events to generate new mortgage business, deepen relationships, and educate others about BECU’s mortgage solutions.
Negotiate with care and confidence: Work with members to negotiate loan terms and conditions while aligning with credit union policies and procedures.
Support underwriting success: Review loan files using automated underwriting systems, correct deficiencies when possible, and partner with underwriters on non-approved loans.
Ensure regulatory excellence: Stay current on federal and state lending regulations—especially mortgage and home equity—and support staff awareness of compliance updates.
Leverage product expertise: Maintain thorough knowledge of mortgage and consumer loan offerings to generate leads and recommend appropriate solutions.
Master mortgage systems: Understand loan origination systems (LOS), underwriting, processing, guidelines, and tracking tools to coach and support consultants effectively.
Collaborate across BECU: Build strong partnerships with mortgage and internal departments to enhance the member experience and improve production outcomes.
Stay market-aware: Keep informed on mortgage industry trends and local real estate market developments.
Prospect with purpose: Generate new mortgage relationships through proactive prospecting and lead generation.
Resolve with care: Serve as an escalation point for member issues, ensuring concerns are addressed thoughtfully and effectively.
Communicate for success: Maintain open, effective communication with credit union employees to support shared goals and coordinated efforts.
Continuously improve: Contribute to ongoing process and service quality improvements in support of credit union objectives.
Flex when needed: Perform additional duties as assigned to support team and organizational success.