Mortgage Administrative Coordinator IV

Eastern Bank•Manchester, NH

About The Position

Supports the President of the Mortgage Division and the Mortgage Division Senior Management team by performing a variety of administrative duties involving matters that are often complex and confidential in nature, with minimal supervision and direction. Balances multiple assignments and responsibilities and assists in the management and coordination of regional projects.

Requirements

Associate’s degree or equivalent combination of training and experience
2 – 3 years of related job experience
Strong customer service and interpersonal skills
Proficient communications
Ability to be a self-starter
Strong organizational skills
Technologically proficient, particularly with Microsoft office suite - Word, Excel, and PowerPoint.

Responsibilities

Supports the Mortgage Division President and Mortgage Senior Management team by performing a variety of administrative duties involving matters that are often complex and confidential in nature. Duties include developing and preparing numerous reports, preparing or approving and submitting requests for systems access and various levels of signing, assisting with the preparation of monthly reporting, and handling sensitive and confidential borrower information.
Prepare multiple weekly, monthly, and quarterly reports of regional sales and service activities, and jointly with the Regional Manager, analyze information to identify trends and conduct research for areas needing further information.
Conduct research as needed to resolve any outstanding service issues.
Analyze monthly reports ensure branches are within annual requirements.
Where issues are identified, present them to senior management for discussion and resolution.
Bi-Weekly review of eTime Manager
Ensuring non-exempt employee timecards are approved and signed off by a branch management member by the communicated deadline.
Confirming employees are authorized to sign off on timecards.
Maintain complex and detailed calendars.
Responsible for the coordination and logistics of both internal and external meetings
Organize all aspects for offsite conferences and external events, including catering.
Expense Management – Processing invoices and expense claims for team members.
Prepares monthly expense report for manager. Ensure all policies are followed and items are processed within guidelines. Subject matter experts for policies and procedures
Produce high quality emails and messages to individuals at all levels of the organization.
Handle regular activities without prompting in advance without issues or delays.
Assist in editing spreadsheets and presentations including printing and binding for client meetings.
Work with Excel and PowerPoint to assist in creation of division metrics
Lead and coordinate in ad hoc projects as requested.
Prepare and submit all Human Resource/Technology paperwork related to newly hired, promoted, or transferred employees, and assist in the preparation of employee salary recommendations.
Determine the appropriate level of authority based on position.
Prepare and submit all required Human Resource documentation.
Handle sensitive, complex customer issues and information/gather information on customer issues for division management