Morning Shift Leader

Tropical Smoothie Cafe•Dahlonega, GA

21d

About The Position

This position provides operational support to General Managers in cafés. The Shift Leader ensures smooth operations during GM transitions, supports under-staffed cafés, leads training initiatives, and maintains brand integrity. This is a hands-on role, ideal for a high-energy leader who exemplifies our values and delivers “Unparalleled Hospitality” at every turn.

Requirements

Excellent leadership and communication skills.
Strong experience in coaching, training, and motivating restaurant teams.
Proficiency in Microsoft Excel, Word, and internal systems (e.g., Synergy Suites).
Valid driver’s license and proof of insurance.
Strong organizational, mathematical, and analytical abilities.
Ability to read and execute operational instructions and training materials.
High school diploma or equivalent required.
Minimum of two years of restaurant experience, including supervisory or training responsibilities.

Nice To Haves

Experience supporting multiple units or transitional teams is highly preferred.

Responsibilities

Support onboarding and training at new cafés and assist with staffing efforts.
Assist in inventory management and training where needed.
Lead the implementation of new systems and software with in-store support and training.
Reinforce company standards and brand values in every operational task.
Assist with hiring and development in critically under-staffed cafés.
Provide interim management support during GM vacations or transitions.
Engage with team members and guests using Tropical Smoothie Café’s hospitality standards.
Maintain full proficiency in all café roles and demonstrate daily operational excellence.
Ensure team member training is executed according to TSC and Harmony Restaurants protocols.
Monitor daily performance, manage labor and food cost using Synergy Suites and other tools.
Deliver coaching and feedback to drive team growth and performance.
Review and maintain compliance across health, safety, and service standards.