MORNING Member Services Representative

Planet Fitness - Portland ME Group • Falmouth, ME

75d

About The Position

Join our team at Planet Fitness! Help us provide a superior level of customer service to Planet Fitness members, prospective members, and guests, ensuring an exceptional 'Judgement Free' experience. We thrive on friendliness and cleanliness so a positive, upbeat attitude is a must! Basic computer proficiency and frequent physical activity are required. Start your Planet Fitness career today!

Requirements

• Must be 18 years of age or older.
• Basic computer proficiency with an eye for accuracy.
• Punctuality and reliability is a must.
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member's expectations.
• Positive leadership and diplomacy.
• Problem solving.
• Represent the core values of Planet Fitness at all times, by upholding the beliefs of teamwork, positivity, integrity, passion, accountability.

Responsibilities

• Greet members and guests, provide exceptional customer service.
• Answer phones in a friendly manner and assist callers with a variety of questions.
• Check members in, tour and sign up new members, log amenities and communicate updates and events to members and guests.
• Respond to member questions and concerns in a timely and professional manner.
• Conduct beverage or merchandise purchases on the point of sale system.
• Explain and promote our unique fitness instruction classes (pe@pf) to our active members and our new members.
• Adhere to policies and procedures outlined in the employee handbook.
• Exceed the minimum required daily statistics.
• Assess and assist in emergency medical situations as per training.
• Uphold rules and policies in the facility.
• Provide backup support for any employee who is absent.
• Uphold integrity and security of sensitive company documents.
• Lead by example and maintain consistent accountability.
• Communicate between staff members any changes or information that is pertinent to their positions.
• Utilize POS system to assist with new membership cards, change of address and billing or payment questions.
• Check members into fitness classes daily using Datatrak systems.
• Create new memberships and guest accounts for members.
• Keep the front desk area and lobby clean and orderly.
• Execute regular facility cleaning and upkeep such as mopping up spills under equipment, trash removal, cleaning windows and mirrors, and re-racking weights.
• Clean all exercise equipment and tanning beds.
• Clean restroom and wet area and keep stocked.
• Complete daily and weekly cleaning responsibilities.
• Complete walkthroughs of club every 20 minutes.
• Track Key Performance Indicators such as guest counts, cancels, info calls.
• Assist with inventory counts.
• Uphold the positive, energetic, upbeat culture of Planet Fitness.
• Be a brand ambassador by leading a judgement free lifestyle.
• Be aware of all marketing efforts including enrollment rates.

Benefits

• Flexible schedule
• Health insurance
• Paid time off
• Training & development

What This Job Offers

• Number of Employees: 1,001-5,000 employees