Morning Member Engagement Representative

YMCA of Greater Kansas City • Platte City, MO

103d

About The Position

Provides the public’s initial contact with the Y and is expected to communicate to members, participants and general public services, programs and events in a friendly, knowledgeable and courteous manner. Provide excellent customer service to members and program participants and engages in activities to increase membership in our centers.

Requirements

• Must be at least 16 years of age.
• Ability to provide outstanding customer service.
• Must have good communication skills including phone skills.
• Works effectively with people of different backgrounds, abilities, opinions and perceptions.
• Able to exercise high levels of discretion and confidentiality.
• Detail oriented with good organizational skills, and be multi-task proficient.
• Ability to make independent and sound decisions in a fast paced environment.
• Basic math skills in handling fees.
• Strong computer skills with the ability to adapt to new software.
• Experience and ability to work productively with minimal supervision.

Responsibilities

• Greet members, participants, staff and general public in a friendly and courteous manner.
• Verify all members and participants using the facility.
• Answer phone lines according to YMCA phone procedures.
• Able to direct calls and people on site to appropriate staff.
• Respond to needs and questions with accurate information.
• Handle complaints in a friendly and courteous manner.
• Notify appropriate staff of any unsafe conditions, complaints, needed repairs, incidents, or accidents immediately.
• Able to operate the program and membership sales system as directed.
• Collect and stay informed of appropriate fees; including being responsible for cash, receipts, and balancing financial journal.
• Give tours and educate members and prospective members on services, programs, events and volunteer opportunities.
• Keep welcome center and lobby clean and well organized.

What This Job Offers

• Education Level: No Education Listed