Mobile Outreach Response Engagement and Stabilization (MORES) Supervisor (2457)

ncgCARE•Charlotte, NC

29d•$61,449 - $69,742

About The Position

We are actively seeking a compassionate and skilled MORES Supervisor to join our team full-time. This role is essential to our mission, providing therapy, crisis support, and service coordination for mental health clients in a variety of settings. As a MORES Supervisor with Carolina Outreach, you will provides clinical leadership, supervision, and coordination for the Mobile Outreach Response Engagement & Stabilization (MORES) team.. This role supports youth ages 4–20 and their families experiencing acute behavioral health crises by ensuring timely response, clinical stabilization, and connection to ongoing community-based services. The Team Lead balances direct clinical service delivery with staff supervision, crisis response oversight, quality assurance, and program compliance, ensuring services are trauma-informed, family-centered, and aligned with Medicaid and state requirements.

Requirements

Master’s degree in Social Work, Counseling, Psychology, or related mental health field.
Active or eligible NC clinical license required (LCSW/A LCMH/A LMFT, or equivalent).
Minimum 2–3 years of clinical experience working with children, adolescents, and families.
Experience in crisis response, mobile services, or community-based mental health strongly preferred.

Nice To Haves

Prior leadership, supervision, or team-lead experience preferred.

Responsibilities

Provide clinical oversight for 24/7 mobile crisis response services, ensuring timely engagement and stabilization.
Respond to complex or high-risk cases as needed to support staff and clients.
Conduct or support crisis assessments, safety planning, and stabilization interventions.
Ensure use of trauma-informed tells, best-practice clinical approaches, and family-centered care.
Guide individualized treatment and stabilization planning for youth and families.
Provide clinical supervision and leadership to MORES team members (therapists, QPs, and support staff).
Facilitate regular team meetings, case staffing, and debriefings following crisis events.
Support staff development, coaching, and performance management.
Assist with staff scheduling and on-call coverage to maintain 24/7 availability.
Promote staff wellness and effective crisis response practices.
Ensure strong coordination with families, DSS, DJJ, hospitals, schools, law enforcement, and community providers.
Support linkage to aftercare services, higher levels of care, and ongoing outpatient or community-based supports.
Oversee discharge planning and transition services to reduce hospitalizations and out-of-home placements.
Ensure all clinical documentation is timely, accurate, and compliant.
Monitor service quality, outcomes, and adherence to program standards.
Participate in audits, chart reviews, and quality improvement activities.
Maintain compliance with Carolina Outreach policies and state regulations

Benefits

Consumer-driven health plan coverage provided by Anthem
Wellness: When you enroll in a medical plan, you get complete care support on your time through Sydney app (Anthem), with exclusive access to 24/7 access to licensed doctors, therapists, and psychiatrists.
Health Savings Account (HSA) or Flex Spending Account (FSA)
Two dental plan options available through Delta Dental, so you can choose the level of coverage that fits your needs and budget.
Affordable vision plan available through EyeMed to keep your eyes healthy and your vision sharp.
An optional Dependent Care Flexible Spending Account to reimburse yourself on a pre-tax basis for child care.
Generous paid time off
401k or Roth IRA Retirement Programs administered by Empower
Financial planning and education services at no cost to you
Educational Assistance (your position, date of hire and years of service determine your eligibility)