Monitoring Center Agent

EDGEWORTH SECURITY • Findlay Township, PA

83d • $18

About The Position

Edgeworth Security is a full-service security firm, specializing in Interactive Video Surveillance, Security System Integration, Executive Protection, and Security Consulting Services. Edgeworth Security takes a proactive stance on crime prevention by applying artificial intelligence used in our Monitoring Center. We combine people, processes, and technology to actively secure and protect our clients’ people, property, and assets. The Monitoring Center Agent position is an in-office role located in the Robinson area of Pittsburgh. This role provides exceptional customer service to our clients and protects them by deterring criminal activity. Paid job training on site (new hire and post-employment) will be provided, where you will receive one-on-one attention to learn new skills and succeed in your role.

Requirements

• Reliable transportation - public transportation NOT recommended due to location.
• Ability to maintain the confidentiality of sensitive information.
• Professional demeanor.
• Computer proficiency and skillful in the use of MS Office.
• Excellent written and verbal communication skills.
• Attention to detail with critical thinking.
• Work a minimum of one weekend shift (Sat or Sun) per week.
• Self-starter capable of working individually and as a strong contributor to the team.

Nice To Haves

• Anyone seeking an entry level position with the opportunity for growth potential.
• Recent graduates with an interest in criminal justice.
• Superior customer service representatives.
• Security or loss prevention experts.
• Former law enforcement or military personnel.

Responsibilities

• Monitor and analyze security systems, cameras, and alarms using advanced computer systems for extended periods.
• Respond swiftly and effectively to security incidents in a high-pressure, fast-paced environment.
• Maintain situational awareness in environments with loud sounds, bright lighting, and occasional strobe effects.
• Provide monitoring and incident response services to protect client locations from intrusion, theft, and other unauthorized or criminal activities.
• Perform scheduled remote patrols of client sites.
• Address issues and events as they arise.
• Dispatch security personnel and law enforcement as needed.
• Document incidents in reports for management and clients.

Benefits

• Starting Rate: $18.80 per hour.
• Paid Time Off: for full-time employees starting at two weeks (accrual based).
• 401(k): Matching 5% after 90 days of employment (offered full-time and part-time employees).
• Health Benefits: Employer-shared costs towards company medical, dental, and vision health plans.
• Medical Expense Reimbursement Program: for eligible employees enrolled in health benefit plan.
• Insurance Benefits: 100% employer-paid life insurance (basic life + AD&D) and disability insurance (short-term and long-term) offered to full-time employees in PA.

What This Job Offers

• Career Level: Entry Level
• Number of Employees: 51-100 employees