Monitoring, Analysis, Response and Communication Lead
About The Position
As part of the operations system team, you will work with highly motivated engineers, experts, and innovators in the data center industry. The Monitoring, Analysis, Response and Communication (MARC) Lead will have a significant impact on customer experience. The MARC Lead will have the ability to direct the MARC team, to design solutions for complex problems, to manage outside contractors, be on call for emergencies, to handle multiple projects and daily activities, and meet tough timelines. The MARC Lead will work with the MARC technicians to accomplish engineering departmental goals. This role also guides the MARC team in providing both reactive and pro-active assistance to all operational facilities teams within the CyrusOne portfolio. The role has a direct impact on the sites, its productivity and operational success.
Requirements
- High School diploma .
- Proven track record for cultivating strong relationships with internal stakeholders, vendors, or customers .
- Excellent communication skills, teamwork, organizational and problem-solving skills.
- A minimum of two (2) years of experience in management of multiple teams to meet pro gram requirements.
- Proficient with Microsoft Office Suite and project management software.
- Demonstrated understanding of engineering documentation, electrical diagrams , and standard operating procedures.
Nice To Haves
- Five ( 5 ) years of data center experience .
- Two (2) years of leadership experience.
- B achelor’s Degree in Electrical , Mechanical, or other related engineering degrees preferred.
Responsibilities
- Ensure all safety procedures are followed.
- Assist in development of training programs to increase team technical capabilities.
- Oversee the operational aspects of the incident management team in a manner which protects, maintains, and improves the value of the data centers.
- Assist in site incident investigation, utilize structured problem solving to identify root cause of failures.
- Demonstrate leadership, responsiveness, and creativity in finding solutions.
- Identify opportunities to improve quality, customer service and cost performance, and execute approved plans.
- Assist in the creation of reports and presentations for senior management.
- Aid in the roll out and training in the use of standard tools, processes , and systems where possible.
- To develop and maintain a good working relationship across all levels in the organization .
- Manage multiple stakeholder deliverables, requirements, and navigate complex situations.
- Ability to prioritize under high pressure .
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
Number of Employees
251-500 employees
