Mom & Baby Customer Experience Representative

Aeroflow Career • Asheville, NC

21h • $20 • Remote

About The Position

At Aeroflow, we support mothers through pregnancy and postpartum by helping them access breast pumps, maternity compression, and lactation support through insurance. Our Customer Experience team plays a meaningful role in helping families navigate an important season of life with clarity and confidence.

This role is primarily focused on inbound phone support . You’ll help patients understand their benefits, orders, and next steps while providing compassionate, accurate support. The work is structured and fast-paced, with opportunities to grow into additional responsibilities over time.

Requirements

• 1+ year of customer service experience preferred
• Strong communication skills (verbal and written)
• Comfortable handling high call volume
• Confident using multiple systems at once
• Familiarity with Google Workspace (Docs, Sheets, Gmail, Chrome)
• High school diploma or equivalent

Nice To Haves

• Spanish Speaking a plus

Responsibilities

• Answer inbound calls from patients about:
• Breast pumps and accessories
• Insurance coverage and benefits
• Order status and next steps
• Maternity and postpartum products
• Provide clear, compassionate support
• Document interactions accurately
• Navigate multiple systems during live calls
• Support a high-quality patient experience
• Employee has an individual responsibility for knowledge of and compliance with laws, regulations, and policies. Compliance is a condition of employment and is considered an element of job performance
• Maintain HIPAA/patient confidentiality
• Regular and reliable attendance as assigned by your schedule
• Other job duties assigned

Benefits

• Competitive Pay, Health Plans with FSA or HSA options, Dental, and Vision Insurance, Optional Life Insurance, 401K with Company Match, 12 weeks of parental leave for birthing parent/ 4 weeks leave for non-birthing parent(s), Additional Parental benefits to include fertility stipends, free diapers, breast pump, Paid Holidays, PTO Accrual from day one, Employee Assistance Programs and SO MUCH MORE!!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED