Molecular Applications Specialist (Greater Atlanta)

Hologic-posted 10 days ago
Full-time • Mid Level
Remote • Atlanta, GA
5,001-10,000 employees
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Discover a career with real meaning. One that offers the opportunity to showcase your talents, achieve measurable success and gain immense satisfaction by enabling healthier lives everywhere, every day. Our Molecular Applications teams are instrumental in providing the highest standard of quality service by delivering excellent product education, consistent support and valuable technical expertise at all times. But equally, you will be a fantastic communicator with our customers, setting clear expectations and be able to build a strong rapport! As a Molecular Applications Specialist, you will be responsible for organizing and providing training on the use of Hologic molecular products for internal and external customers, individually or as part of a cross-functional team including technical support and sales. Provides the highest standard of quality service by delivering excellent product education, consistent support and valuable technical expertise at all times. This is a role that has extensive travel of 90% and mainly covering Greater Atlanta, South Carolina, and Bermuda.

  • Is responsible for a defined set of customers within his/her local territory, as well as customers outside assigned territory when the need arises.
  • Required to work outside normal business hours when requested on limited occasions.
  • Independently schedules and conducts training, installs and field support activities including PMs and CCVs, on company products, equipment and related applications at customer sites with co-travel support as needed.
  • Exercises discretion, foresight and independent judgment when performing these duties.
  • Must be able to follow standard operating procedure to teach customers on the use of Hologic's products to advance the Company's business interests.
  • Performs technical and application support including hardware, software and chemistry troubleshooting with co-travel support as needed.
  • Works closely with internal technical support team to gather information for complaint records and internal troubleshooting to resolve issues in a timely fashion.
  • Works on problems of limited scope.
  • Follows standard practices and procedures in reviewing situations or data from which answers can be readily obtained to determine appropriate action.
  • Abides by training and complaint handling SOP’s to ensure consistency amongst all new and existing accounts.
  • Provides follow-up to ensure customer satisfaction and technical issues are resolved.
  • Maintains clear and complete records to comply with all elements of the Quality System relevant to the position.
  • Documents activities within the Oracle system and classifies calls according to SOP’s.
  • Escalates issues to management as needed.
  • Builds stable internal and external relationships by acting as a liaison between the customer and various departments at Hologic, reporting field issues to technical support and providing necessary follow up.
  • Works closely with sales team in sales process to provide technical support and performs pre-implementation meetings for all customer trainings and performs on-site Site Assessments as needed.
  • May provide technical support at professional conferences.
  • Regularly demonstrates proficiency in all Hologic competencies.
  • Maintains FAS administrative standards, is fiscally responsible, submits expense reports within guidelines, and provides required field reports on time.
  • Performs other related duties as assigned by management.
  • Bachelor's degree in Life Sciences, Mathematics, or related field, with 2 – 3 years of relevant experience working in molecular diagnostics/clinical laboratory setting; or Master's degree with 1 year of relevant lab experience
  • Familiarity with current laboratory practices and guidelines
  • Basic knowledge of molecular biology and chemistry principles
  • Ability to stay current in technical knowledge to troubleshoot technical questions from customers and provide information back to the customer in a helpful, courteous, positive and professional manner.
  • Computer experience, including PC networking, Windows, MS Office, Internet and others.
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