Mold Analyst/Client Relations Executive - Eurofins Built Environment Testing East - Chantilly, VA

Eurofins USA Environment Testing•Chantilly, VA

1d•$21

About The Position

This role is responsible for facilitating the day-to-day communication between our clients and our laboratories, ensuring exceptional client experience and performing tasks within the various login departments. Tasks include sample receipt and processing, interaction with clients, analyzing reviewing and submitting of reports.

Requirements

Bachelor’s Degree required, Biology degree preferred
Analytical skills
Customer service experience
1-2 years Experience working in a laboratory setting
High level of experience working within Microsoft Excel
Additionally, individuals will need to be level tempered and handle communications with clients in a professional and respectful conduct, handle and work well under pressure in fast pace and stressful situations.
Excellent written and verbal communication skills.
Authorization to work in the United States indefinitely without restriction or sponsorship
Professional working proficiency in English is a requirement, including the ability to read, write and speak in English
Candidates currently living within a commutable distance of Chantilly, VA are encouraged to apply.

Responsibilities

Manage inbound and outbound client communications via phone and/or email in a timely, solutions-oriented manner.
Advise walk-in clients about service information and project preparation.
Maintain a constant overview of projects in PLM/TEM/and IAQ departments that need login or client communication.
Focused and Strategic Client Management for Long-Term Retention
Unpack shipments and document receipt of sample.
Update client and project data records in LIMS and CRM software systems.
Collaborate with laboratory/operations personnel to resolve client inquiries and improve processes.
Convert/apply quotes from Account Executive to LIMS
Ability to assist with administrative tasks as necessary.
Collect samples from on-site drop box
Organize and record samples
Data entry into LIMS
Maintenance of the department and lab, including stocking supplies and housekeeping
Review analytical reports quickly and accurately
Scan and send out reports in a timely manner
Invoicing
Perform other duties as assigned
Login of all samples in a timely manner
Label of all samples
QC of samples/projects prior to sending into the laboratory
Interact with clients and answer incoming phone calls
Report status information to clients contact clients for clarification of analysis requested
Analyze samples
Conduct all activities in a safe and efficient manner
Regular attendance and punctuality