Model Home Assistant

Landmark Builders Inc•Ephrata, PA

About The Position

Looking to start your career in Real Estate? We have just the opportunity for you! Our Model Home Assistants are set up to begin their journey towards becoming a licensed Realtor. You will learn valuable customer service skills, the new home construction business, the new home buying process, and tips from seasoned Real Estate professionals! Be part of a company that is dedicated to a culture of Excellence, Integrity, Respect, Gratitude, and Growth. Voted #1 Home Builder 2023 - Lancaster Online Reader's Choice, we are passionate about making each house a home and that starts with our teams! As the face of Landmark Homes’ award-winning new home communities, the Sales Assistant will provide administrative support to Landmark Homes Community Sales Manager(s) to achieve Annual Sales Goals and in execution of Landmark Homes’ Sales and Marketing Community standards.

Requirements

Effective listening, verbal, and written communication skills required.
Customer service experience required; sales experience helpful.
Ability to organize one’s own activities to work efficiently, effectively, and accurately.
Take proactive steps to fully understand job expectations and execute daily, weekly, monthly, and quarterly tasks without prompting.
Knowledge and experience in real estate helpful.

Responsibilities

Partner with Community Sales Managers (3-5 typically) in ensuring Buyers complete Landmark Homes’ 45-Day Schedule. Includes, but is not limited to, scheduling activities, preparing paperwork, processing work orders, coordinating internally and externally to achieve Design and Construction milestones, all other duties as assigned.
Staff Model Home Sales Office(s) as scheduled to greet visitors and review community and floor plans with prospective buyers. Give tours of Model Homes and set appointments with the Community Sales Manager(s).
Maintain Model Home “open-house ready” standards. Conduct weekly community site reviews to ensure Landmark Homes community presentation standards are met. Own the corrective process from beginning to end with employee and vendor partners. Major items include appropriate signage (to include community, directional, lot specific, for sale) as well as appropriate Sales and Marketing literature/displays in Model and Quick Move-In Homes.
Work with internal partners to support the sales/build cycle on behalf of Community Sales Manager(s). Involves accurate and timely processing, reviewing, and submitting of various forms/requests.
Assemble community specific information packets and update Customer Relationship Management system to accurately capture the daily and weekly activity of the Community Sales Manager(s). Update MLS information and conduct quarterly Competitive Market Analysis.
Occasionally attend meetings and training sessions at Corporate Headquarters in Ephrata, PA as well provide support to Model Homes and Community Events for all assigned communities.
Assist Community Sales Manager(s) in proactive, outbound Sales and Marketing contact with Prospects, Buyers, Partners, etc. Communication via phone, email, mail and social media.
All other duties as assigned by Community Sales Manager, Vice President of Sales and/or Marketing & Executive Vice President.
Process change orders and submit for & update pricing as requested from buyers, drafting and other internal partners.
Prepare Plan Review, Start Order and other milestone paperwork for Community Sales Managers(s).
Utilize the MLS to input comparable sales, list Quick Move-In Homes and perform research for Competitive Market Analysis.
Prepare and manage the Model Home Schedule to ensure adequate coverage for all assigned communities.
Assist with customer inquiries through Customer Relationship Management System, online chat, telephone and walk-in traffic.
Conduct weekly Community Standards checklist on-site for all assigned communities.
Collect and submit supply and marketing material orders for all assigned communities.
Manage “My Home Story” on behalf of Community Sales Managers and Buyers for all assigned communities.
In the absence of a Community Sales Manager or at their request, provide tours of Model Home and Quick Move-In Homes and schedule follow-up with Community Sales Manager(s) for all assigned communities.
Act as the Relationship Manager/Single Point of Contact between Corporate Headquarters and Community Sales Manager(s) as it pertains to answering questions, completing and collecting missing information, working with banks, title, appraisal and other outside vendors, and all other inquiries not from a Buyer directly.