MOD Tech Support Expert

KONE • Houston, TX

76d • $142,900 - $196,460

About The Position

As our MOD Tech Support Expert, you will successfully analyze, problem-solve and collaborate to ensure that objectives are completed by performing the required duties while working with your customers and colleagues. Your mission is to promote a positive culture by accomplishing safety and quality goals to achieve customer satisfaction and profitable business results.

Requirements

• 8+ years of progressive and successful Modernization field experience.
• Strong background at the field modernization level with demonstrated installation management and training skills.
• Experience supervising, managing, and leading people within a union workforce.
• Bachelor's degree within a technical curriculum or equivalent elevator-escalator industry experience.

Responsibilities

• Train, implement, document processes and provide recommendations for overall efficiency in the MOD Front Line Offices.
• Promote front line safety and training.
• Work cross-functionally with Region Managers and support the Region's/District's leaders in safety initiatives.
• Analyze and problem-solve to ensure objectives are met.
• Collaborate with customers and colleagues to achieve goals.

Benefits

• Competitive salary
• Flexible work schedule
• Opportunities to learn and grow
• Matching 401K
• Health Benefits including Medical, Dental, Vision
• Telemedicine
• Health Savings Account (HSA)
• Flexible Spending Accounts (FSAs)
• Employee Assistance Program (EAP)
• Income Protection Benefits including Life Insurance and Disability Coverage
• Parental Leave
• Critical Illness Insurance
• Identity Theft Protection
• Retirement Benefits including Savings Plan - 401(k)
• Work-Life Balance
• Paid Time Off
• Direct Deposit
• Credit Union
• Tuition Reimbursement
• Commuter Transportation Benefits
• Legal Benefits
• Wellness and Family Programs
• Flu Shots
• Smoke-free Environment
• Family and Medical Leave
• Leave to Care for a Domestic Partner
• KONE Incentive plan based on achievement of company goals

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Repair and Maintenance
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees