MOD Tech Support Expert

KONE • San Antonio, TX

77d • $142,900 - $196,460

About The Position

As our MOD Tech Support Expert, you will successfully analyze, problem-solve and collaborate to ensure that objectives are completed by performing the required duties while working with your customers and colleagues. Your mission is to promote a positive culture by accomplishing safety and quality goals to achieve customer satisfaction and profitable business results. You will bring 8+ years of progressive and successful Modernization field to KONE. Preferably, a strong background at the field modernization level with progressive and demonstrated installation management and training skills covering a broad range of modernization of elevator and escalators progressing to and including supervising, managing and leading people, within a union workforce. You will use the knowledge gained through your bachelor’s degree within a technical curriculum and/or equivalent elevator- escalator industry experience.

Requirements

• 8+ years of experience in the Modernization field.
• Strong background in field modernization with installation management and training skills.
• Experience supervising, managing, and leading people within a union workforce.
• Bachelor’s degree in a technical curriculum or equivalent elevator-escalator industry experience.

Responsibilities

• Manage local portfolio as a MOD Tech Support Expert for KONE.
• Train, implement, and document processes for overall efficiency in the MOD Front Line Offices.
• Promote front line safety and support Region Managers and District leaders in initiatives.
• Analyze and problem-solve to ensure objectives are met.
• Collaborate with customers and colleagues to achieve safety and quality goals.

Benefits

• Competitive salary
• Flexible work schedule
• Opportunities to learn and grow
• Matching 401K
• Health Benefits including Medical, Dental, and Vision
• Telemedicine
• Health Savings Account (HSA)
• Flexible Spending Accounts (FSAs)
• Employee Assistance Program (EAP)
• Income Protection Benefits including Life Insurance and Disability Coverage
• Parental Leave
• Critical Illness Insurance
• Identity Theft Protection
• Paid Time Off
• Tuition Reimbursement
• Commuter Transportation Benefits
• Wellness and Family Flu Shots
• Smoke-free Environment
• Family and Medical Leave

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees