Mobility Support Team Member

Aires•Pittsburgh, PA

5d•Hybrid

About The Position

Aires (www.aires.com) has been providing best-in-class relocation management services for 40 years and is a recognized industry leader in delivering high quality relocation and assignment management services to leading corporations. We Have… An award-winning technology platform, built in-house, that aligns with the future state of Global Mobility A strong Aires brand consistently ranked among the mobility industry's highest annual customer-satisfaction scores and a client retention rate of over 98% A high internal promotion rate and long-tenured employees, highlighting our commitment to career growth and development A comprehensive benefits package, including a 401K match Hybrid work environment An excellent career opportunity is currently available for a Mobility Support Team Member local to the Aires Pittsburgh, PA office. This exciting entry-level opportunity is in a high growth environment where you will utilize your experience to provide general support to the operations team by completing data entry, backup collection, and reporting review to support the end-to-end relocation process.

Requirements

High School Diploma/GED required, Associate’s Degree preferred
Minimum of 6 months of customer service experience
Minimum of 6 months of relocation industry experience preferred

Nice To Haves

Excellent customer service and administrative skills
Computer literacy with MS Office products, and ability to grasp proprietary software
Demonstrated ability to manage multiple competing tasks
Ability to follow policies and procedures
Can-do attitude
Genuine desire to help others
Team oriented mindset, with a strong sense of care and urgency
Desire to embrace our core values: Client Focus, Results, Responsibility & Accountability, Collaboration and Innovation.

Responsibilities

Updates internal systems with household goods/temporary housing/family services results and other required documentation.
Participates in required training initiatives to learn systems and processes.
Monitors and reviews reports to ensure processing efficiency and accuracy.
Help to train on the training modules for other support team members and Mobility Specialists.
Pursues partner invoices to ensure timely billing.