Mobility Specialist

Aires - Danbury, CT

Full-time - Entry Level

Hybrid - Danbury, CT

Truck Transportation

About the position

Aires has been a leader in the relocation management industry for over 40 years, providing high-quality relocation and assignment management services to top corporations. The Mobility Specialist position is an exciting opportunity within a high-growth environment, where you will leverage your customer service experience to facilitate the end-to-end relocation process for corporate transferees and their families. This role is based in the Danbury, CT office and offers a hybrid work environment, allowing for flexibility in your work schedule. As a Mobility Specialist, you will be responsible for counseling transferees on policy benefits, coordinating household goods services, and assisting families with their relocation needs. You will work closely with internal teams to ensure that services are delivered accurately and in a timely manner. Continuous training initiatives will be part of your role, ensuring that you stay current on new systems and processes within the company. This position not only offers a chance to work in a supportive and dynamic team but also provides opportunities for professional growth and development within the organization.

Responsibilities

• Counsels transferees on policy benefits.
• Coordinates household goods services and family services.
• Counsels and assists transferees with expense submission.
• Collaborates with internal teams to ensure services are delivered accurately and timely.
• Participates in ongoing training initiatives to stay current on new systems and processes.

Requirements

• High School Diploma/GED required; Associate's or Bachelor's degree preferred.
• 1-2 years of relevant customer service experience providing service through the telephone and via email, preferably in the relocation industry.
• Bilingual capability (English/Spanish) preferred.
• Excellent customer service and administrative skills.
• Computer literacy with MS Office products, and ability to grasp proprietary software.
• Demonstrated ability to manage multiple competing tasks.
• Ability to follow policies and procedures.
• Can-do attitude.
• Genuine desire to help others.
• Team oriented mindset, with a strong sense of care and urgency.
• Desire to embrace core values: Client Focus, Results, Responsibility & Accountability, Collaboration and Innovation.

Nice-to-haves

• Bilingual capability (English/Spanish) preferred.

Benefits

• 401K match
• Hybrid work environment
• Full benefits package
• High internal promotion rate