Mobility Endpoint Management Lead

BAE Systems

1d•$132,962 - $226,035

About The Position

The Mobility Endpoint Management Lead provides operational leadership for enterprise mobile and endpoint services for a federal customer. This role manages Tier 2 and Tier 3 mobility support staff and ensures consistent, high‑quality service delivery, process compliance, performance tracking, and stakeholder communication. The Lead is responsible for daily operational oversight, workload coordination, escalations, service analytics, and Power BI reporting for both the Mobility Service Center and Collaboration teams. This position is not engineering‑heavy; the focus is on leadership, operational management, analytics, communication, and service governance.

Requirements

Experience leading mobility or endpoint support teams or helpdesk operations.
Strong understanding of enterprise mobility operations from an operational or program management perspective.
Ability to build and maintain Power BI dashboards and interpret operational metrics.
Demonstrated experience in process improvement, workflow optimization, and performance monitoring.
Strong communication skills and the ability to translate technical information for leadership.
Experience supporting federal programs or regulated environments.

Nice To Haves

Experience working in Microsoft GCC/GCC High environments.
Familiarity with mobility governance concepts (compliance, access controls, security baselines).
Experience collaborating with Cloud, Collaboration, and Security teams.
Relevant certifications related to program management, analytics, or mobility governance.

Responsibilities

Lead and coordinate Tier 2/Tier 3 mobility support staff to ensure stable service operations.
Monitor team performance, workloads, and SLAs; identify and drive service improvements.
Maintain SOPs, process documentation, standards, and reference materials.
Drive workflow optimization and continuous improvement opportunities.
Provide coaching, feedback, and leadership guidance to staff.
Oversee operational processes for Intune-managed iOS, Android, and IoT devices (e.g., Crestron/MTR).
Ensure staff consistently execute device enrollments, compliance checks, profile updates, and lifecycle tasks.
Maintain governance and alignment with established MDM/MAM policies and configuration baselines.
Coordinate cross-team dependencies with Cloud, Collaboration, Security, and Network teams.
Track operational impacts of mobility policies and surface risks proactively.
Build, maintain, and enhance Power BI dashboards covering inventory, compliance, trends, and KPIs.
Provide additional Power BI reporting support for Collaboration (Teams/M365) metrics.
Deliver data-driven insights, operational summaries, and leadership-ready reporting.
Coordinate escalation handling with engineers and support teams; ensure timely resolution.
Participate in reviews of complex issues and facilitate communication between technical teams.
Ensure accurate documentation of decisions, processes, and configuration standards.
Ensure mobility operations adhere to federal security and compliance standards.
Support audits, reporting requests, compliance reviews, and operational tracking.
Ensure enforcement of mobility policies through governance and oversight mechanisms.
Serve as the primary operational point of contact for mobility service updates and status.
Communicate risks, impacts, recommended improvements, and executive-level summaries.
Engage with service owners and end users to improve experience and service consistency.

Benefits

health, dental, and vision insurance
health savings accounts
a 401(k) savings plan
disability coverage
life and accident insurance
employee assistance program
a legal plan
discounts on things like home, auto, and pet insurance
paid time off
paid holidays
paid parental, military, bereavement, and any applicable federal and state sick leave
company recognition program to receive monetary or non-monetary recognition awards