Mobility Counselor (White Plains, NY)

CVR ASSOCIATES INC•City of White Plains, NY

1d•$22 - $22

About The Position

The Mobility Program Counselor provides guidance, education, and motivational counseling to families participating in the Mobility Counseling Program. The Counselor supports participants as they prepare to move into a broad range of neighborhoods and opportunity areas, while maintaining accurate records and supporting program operations through essential administrative tasks. This position reports to the Mobility Counseling Senior Manager.

Requirements

Working knowledge of housing mobility or ability to learn applicable regulations, policies, and statutes
Strong written and verbal communication skills, including the ability to present information to groups
Excellent interpersonal skills with attention to detail and quality service delivery
Strong organizational skills and the ability to manage multiple priorities under deadlines
Proficiency in Microsoft Office (Word, Excel, Outlook)
Ability to exercise sound ethical and professional judgment
Demonstrated patience, empathy, and respect when working with diverse clients and colleagues
Ability to collaborate effectively across teams and organizational levels
Bachelor’s degree in Psychology, Sociology, Social Services, Human Services, Education, or a closely related field OR High School Diploma with four (4) years of full‑time, paid experience providing direct human services to clients
Successfully pass the Determination of Adjusted Income and Rent Calculation Exam within 90 days of hire
Obtain CVR Housing Choice Voucher Proficiency Certification within 90 days of hire
Attend required trainings, seminars, and professional development sessions

Responsibilities

Recruit and engage families and property owners to participate in the Mobility Counseling Program
Explain program goals, eligibility requirements, and expectations to prospective participants
Conduct intake activities, enter survey data into SharePoint, and schedule assessments
Provide pre‑counseling and apartment search assistance to help families successfully move into opportunity areas
Assist participants in developing Personalized Action Plans (PAP) and make referrals based on identified needs
Monitor PAP progress, update participant records, and maintain accurate documentation in SharePoint
Prepare participant files for review, scanning, and record retention
Communicate participant progress, concerns, and outcomes with program leadership
Participate in regular team meetings to share updates, challenges, and successes
Safeguard confidential and sensitive information in compliance with program requirements
Provide general administrative support, including data entry, filing, copying, mailing, and office organization
Perform additional duties as assigned