Mobility Coordinator

Crawford Area Transportation Authority-posted 12 days ago
Full-time • Mid Level
Onsite • Oil City, PA
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The Mobility Coordinator supports CATA’s shared ride and human service agencies by overseeing client intake processes, eligibility determinations, and program coordination functions. This position serves as a primary point of contact for clients navigating ADA Paratransit, and other shared ride services. The Mobility Coordinator ensures compliance with regulatory requirements and supports smooth, efficient program operations across Crawford, Venango, and Clarion counties.

  • Manage the mileage reimbursement program for Clarion and Venango counties, including client guidance, documentation verification, and reimbursement processing.
  • Assist with coordination activities for all shared ride programs, ensuring effective communication between clients, service partners, and internal departments.
  • Serve as the central point of contact to help clients understand available programs, eligibility criteria, and documentation requirements across shared ride services.
  • Oversee the ADA Paratransit and Persons with Disabilities (PWD) eligibility process, including application review, verification procedures, and communication of determinations.
  • Assist CATA with regulatory compliance for state and federal funding programs, including ADA Paratransit, Shared Ride (Lottery Program), and other human service transportation programs.
  • Maintain accurate documentation and support required for reporting to PennDOT, the Pennsylvania Department of Human Services (DHS), and other oversight agencies.
  • Ensure that all client eligibility, intake, and record-keeping procedures align with governing rules and regulations.
  • Utilize the Ecolane client intake and reporting modules for client account setup, data maintenance, and program reporting (this position does not require dispatching or scheduling functions).
  • Assist in generating data, reports, and documentation needed for audits, compliance checks, and performance reviews.
  • Coordinate with private carriers/sub-contractors for billing, service delivery, and compliance.
  • Work directly with agencies including the Office of Aging, adult day care centers, senior centers, and other partners to authorize new clients and ensure seamless transportation coordination.
  • Contribute to monthly reporting requirements for state, federal, and Board of Directors review.
  • Track and help achieve key performance indicators (KPIs) set by the Executive Director and/or Board of Directors
  • Support community outreach activities by attending Human Services fairs, community meetings, and outreach events to help represent and promote Shared Ride services.
  • Attend meetings, training, and seminars as required.
  • Participate in projects or assignments supporting departmental goals.
  • Communicate professionally with co-workers, management, clients, and the public.
  • Perform other duties as assigned.
  • Bachelor’s degree or equivalent
  • 5+ years’ experience in program compliance and/or general program management preferred
  • Excellent oral and written communication skills.
  • Proficiency with Microsoft Office products required.
  • Ability to obtain program-specific certifications or training as required.
  • Must not appear on Preclusion Lists as defined by “Pennsylvania’s Medical Assistance Bulletin 99-11-05 Provider Screening of Employees and Contractors for Exclusion from Participating in Federal Healthcare Programs.”
  • Child Abuse Clearance
  • FBI Fingerprinted if necessary
  • Understand PennDOT and Pennsylvania Department of Human Services (DHS) regulations governing shared ride transportation.
  • Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and willingness to learn agency software systems.
  • Strong organizational skills with attention to detail.
  • Ability to multitask and manage multiple responsibilities concurrently.
  • Strong communication, customer service, and problem-solving skills.
  • Ability to maintain professionalism and empathy while working with clients in sensitive or stressful situations.
  • Develop and maintain proficiency in Ecolane client intake and reporting modules.
  • Ability to accurately collect, manage, and evaluate client information and documentation.
  • Proficient in data entry and use of computer systems
  • Develop and maintain a working knowledge of: ADA Paratransit eligibility requirements Shared ride human service transportation programs
  • Ability to perform under pressure in a constantly changing environment.
  • Strong problem-solving and decision-making abilities.
  • Must be able to lift and carry objects with maximum weight of twenty-five pounds.
  • Must be able to complete work requiring concentrated mental effort and attention to detail (including mathematical calculations, use of common and specialized word- and data- processing software programs) with minimal re-work or errors.
  • Ability to apply understanding and problem-solving skills to carry out detailed written and/or oral instructions.
  • Ability to deal with problems in a constantly changing environment.
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