Mobility Administrator

Delaware Nation Industries • San Antonio, TX

154d

About The Position

DNI/Creative IT Solutions is providing all systems administration and engineering skill sets for the US Army's global email systems for the Defense Information Systems Agency (DISA). An active Secret security clearance is REQUIRED. A Security+ certification is REQUIRED. The role involves installing, configuring, administering, and maintaining currently supported and subsequent versions of Mobile Device Management (MDM) tools and their connection protocols. Responsibilities include maintaining and managing MDM device accounts as well as infrastructure administrative accounts, providing support for current and subsequent Enterprise versions of service MDM applications and supporting software, and customizing roles and permissions to create different levels of access to server functions.

Requirements

• 3+ years experience in Server Administration, Systems Support, Troubleshooting Mobile Devices, Desktop Support, or related field.
• Active Secret security clearance.
• Security+ certification.
• Excellent verbal and written communication and documentation skills.
• Excellent customer service skills.

Responsibilities

• Install, configure, administer, and maintain currently supported and subsequent versions of Mobile Device Management (MDM) tools and their connection protocols.
• Maintain and manage MDM device accounts as well as infrastructure administrative accounts.
• Provide support for current and subsequent Enterprise versions of service MDM applications and supporting software including MobileIron, BlackBerry Unified Endpoint Management (UEM), Mobile Application Store, ISEC7, Splunk, or similar.
• Customize roles and permissions to create different levels of access to server functions.
• Develop software configuration packages for handheld applications and updates.
• Monitor system activity utilizing Enterprise level MDM monitoring software, and take appropriate action.
• Customize alerting thresholds within Enterprise level MDM monitoring software.
• Perform backups IAW applicable regulations, policies and guidance, and ensure backup failures are properly addressed.
• Analyze, monitor, troubleshoot, and diagnose Enterprise MDM platforms to ensure product optimization, integrity, availability, compatibility, and functionality are within prescribed parameters.
• Perform trend analysis including system performance; recommend configuration or procedural changes; and participate in planning activities.
• Use provided ticket management system to properly document and resolve problems.
• Interact/coordinate with service desks, technical staff, and customers to resolve technical problems or provide information.

Benefits

• Full medical
• Dental
• 401K
• Vacation pay
• Holiday pay

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 251-500 employees