Mobile Veterinary Supervisor

$39,853 - $44,845/Yr

Petiq - Wixom, MI

Full-time - Entry Level

Wixom, MI

Sporting Goods, Hobby, Musical Instrument, Book, and Miscellaneous Retailers

About the position

The Mobile Veterinary Supervisor is responsible for overseeing various aspects of veterinary clinics, ensuring accurate record-keeping, collaborating with leadership, and maintaining strong relationships with retail partners. This role involves direct interaction with pet parents, providing customer service, and ensuring a clean and safe environment for pets during wellness procedures. The supervisor also plays a key role in mentoring clinic assistants and driving the mobile clinic to various locations.

Responsibilities

• Collect payment, dispense and label medication, and review discharge paperwork with pet parents.
• Ensure safe restraint of pets for wellness procedures including vaccines, nail trims, and microchipping.
• Coach, mentor, and inspire veterinary clinic assistants.
• Monitor processes, procedures, and pet parent interactions for clinic assistants.
• Maintain a clean and sanitary work environment by disinfecting surfaces and equipment between each pet.
• Record accurate and detailed pet records and bio notes, and report incidents to the correct parties.
• Drive the van to and from clinics responsibly, loading and unloading the vans upon arrival and departure.
• Make strong recommendations based on an understanding of canine and feline diseases.
• Promote a culture of safety in each clinic and reinforce brand promise with pet parents, partners, and team members.
• Execute inventory processes, including maintaining accurate product counts and understanding expiration dates.
• Direct the clinic flow using effective communication, organization, and time management skills.
• Engage in weekly or biweekly 1-on-1s with office leadership for continued leadership development.
• Provide customer service to pet parents by answering questions and assisting them through the clinic process.
• Achieve goals set by the manager, including dollars per pet and preferred product sales.
• Establish and maintain effective relationships with pet parents and partners.

Requirements

• Must be 18 years of age or older.
• Valid driver's license required.
• High School Diploma or equivalent required.
• Ability to work weekends, varied weekdays and times, and occasional overnights.
• Reliable transportation to and from work.
• Professional appearance and positive conduct are essential.
• Punctuality and dependability are highly valued.
• Ability to drive a company vehicle for long hours in various terrain and weather conditions.
• Ability to work for prolonged periods in the field, including 12-14 hour days.

Nice-to-haves

• Previous customer service sales experience.
• Previous leadership experience.
• Ability to navigate computer hardware (iPad, Bluetooth devices, etc.).
• Strong organizational, problem-solving, and analytical skills.
• Comfort level in approaching customers to educate about clinics.
• Ability to adapt to changing priorities.

Benefits

• Competitive hourly wage ranging from $19.16 to $21.56.
• Opportunities for leadership development and career growth.