Mobile Technician Leader

Cox Enterprises•Atlanta, GA

1d•Hybrid

About The Position

Cox Fleet is a leading and innovative mobile fleet service company, operating with over 500 mobile trucks and 20 shops across the country. They specialize in preventative maintenance excellence, utilizing proprietary technology tailored to customer needs. The business has experienced significant growth and is seeking a motivated Mobile Technician Leader to join their Management Team. This role is crucial for supporting the company's continued expansion and involves leading a team of technicians to ensure efficient operations and customer satisfaction.

Requirements

Bachelor’s degree in a related discipline and 6 years’ experience in a related field.
Master’s degree and 4 years’ experience in a related field.
Ph.D. and one (1) year of experience in a related field.
10 years’ experience in a related field (in lieu of a degree).
1+ year of experience in a management or lead role.
Safe driver with a 3-year Motor Vehicle Record (MVR) review required.
Hold a valid state-of-residence driver’s license and be able to obtain and maintain a Driver Qualification File.
Must be at least 21 years or older due to interstate operating authority commerce regulations.
Skills in coaching, mentoring, teaching, discipline, having difficult conversations and ‘tough love’ as it pertains to mobile technicians.
Knowledge of the mobile work environment and challenges, maintenance practices, and processes requirements for mobile maintenance.
Ability to coordinate multiple group efforts to solve issues related to the technician job.
Ability to act with a high sense of urgency.
Adherence to an appropriate and effective set of core values and beliefs (Ethics & Values).
Action-oriented approach, not fearful of acting with a minimum of planning, and seizing opportunities.
Ability to seamlessly adjust leadership approaches and techniques to manage a diverse set of technicians (Technician Focus).
Dedication to meeting the expectations and requirements of internal and external customers (Customer Focus).
Demonstrated ability to learn and use IT systems related to technician day-to-day activity and performance, such as various dispatching software, reporting tools, Workday, Salesforce, Kronos, Power BI, etc.
Functional and technical knowledge and skills to do the job at a high-level of accomplishment.
Practices attentive and active listening, with patience to hear people out and accurately restate opinions.
Ability to relate well to all kinds of people, build appropriate rapport, use diplomacy and tact, and diffuse high-tension situations comfortably (Interpersonal Savvy).
Ability to identify problems and develop practical solutions, understanding internal constraints and avoiding a ‘take it or leave it’ approach to problem-solving.
Ability to clear a pre-employment drug test (excluding marijuana for this position, but adhering to drug-free workplace policy).
Currently authorized to work in the United States for any employer without current or future sponsorship (No OPT, CPT, STEM/OPT or visa sponsorship now or in future).

Responsibilities

Lead a team of 15+ technicians, providing leadership and guidance to deliver company results.
Meet one-on-one with direct reports to provide coaching and mentoring and help them find solutions.
Retrieve, review, and monitor metrics, reports, process documentation, customer service logs, and/or training or safety records as needed to analyze team productivity reports and follow up with technicians as necessary to make recommended changes to improve maintenance and repair efficiency.
Travel to technician and customer locations frequently.
Participate in and/or lead regular meetings with market team members across various organizational functions, such as dispatch, parts, and billing etc.
Monitor operations to ensure that technicians comply with administrative and DOT policies and procedures, safety rules and regulations, applicable environmental and/or government regulations, and work is accomplished in a manner consistent with organizational standards and requirements.
Perform onboarding activities for technicians, such as requesting equipment or tools and company-issued service trucks, completing all forms of new hire documentation, and/or providing access to various company systems to ensure all have resources, tools, and equipment they need to complete their work safely and effectively.
Regularly conduct safety audits and Quality Control Inspections (QCIs) and Safety Audits.
Assist in the development of and/or adherence to a monthly budget.
Coordinate with market team members to set goals and strategies for improving team and market productivity.
Collaborate and coordinate with dispatch and sales team to ensure each tech has a full schedule every day.
Delegate work to technicians as unscheduled repair calls come in and coordinate with internal team accordingly.
Participate in a regular safety meeting to review organizational safety information and messages to reiterate the safety culture of the company.
Implement safety processes and procedures and monitor technicians’ adherence to them.
Provide guidance and expert advice to management, subordinates, or customers on technical, systems- or process-related topics and encourage others to do the same.
Collaborate with customers to provide solutions that meet customer vehicle maintenance requirements.
Function as liaison between Cox Fleet’s technicians and customers.
Facilitate communication and problem solving across various organizational functions to resolve any issues.
Provide technicians with standard and emergency operating procedures for maintenance, replacement, and repair work.
Monitor inventory levels of equipment, parts, or tools across technicians.
Interview, select, and train new technicians.
Actively work across Cox Fleet’s organizations to resolve items related to the technician’s role, such as HR, Parts/Procurement, Fleet Management, IT, etc.
Operate a company-issued vehicle to travel to technicians and customer locations.
May perform some technician duties such as preventive maintenance or parts repairs or replacements as needed using the appropriate tools and equipment to model appropriate practices for technicians.
Performs other duties and responsibilities as assigned.

Benefits

Flexibility to take as much vacation with pay as deemed consistent with duties, company’s needs, and obligations.
Seven paid holidays throughout the calendar year.
Up to 160 hours of paid wellness annually for personal wellness or that of family members.
Additional paid time off in the form of bereavement leave.
Time off to vote.
Jury duty leave.
Volunteer time off.
Military leave.
Parental leave.
Health care insurance (medical, dental, vision).
Retirement planning (401(k)).
Paid days off (sick leave, flexible vacation/wellness days, and/or PTO).