Mobile Solutions Engineer
About The Position
We are seeking a Mobile Solutions Engineer specializing in HID’s Mobile Access (MA) solutions. This dual specialist role will work exclusively with HID Mobile Access solution deployments, combining Cloud-based SaaS solution design with traditional Physical Access Control Systems (PACS). This role partners with Sales to position, sell, and support HID solutions that leverage BLE, NFC, and emerging mobile technologies, while also offering PACS expertise when required.The ideal candidate is a technical translator and trusted advisor: capable of handling product demonstrations, solving customer challenges, and architecting high-level solutions that bridge IT, cloud, mobile, and physical security. Extensive PACS knowledge is considered a strong plus but not a sole requirement. The ideal candidate will be able to excel at making complex solutions and multi-step processes easy to understand and execute. HID powers the trusted identities of the world’s people, places, and things, allowing people to transact safely, work productively and travel freely. We are a high-tech software company headquartered in Austin, TX, with over 4,500 worldwide employees. Check us out here: www.hidglobal.com and https://youtu.be/23km5H4K9Eo Physical Access Control Solutions (PACS): HID Physical Access Control Solutions (PACS) is at the forefront of securing spaces with advanced, reliable access control solutions. From cutting-edge readers, credentials and controllers, to mobile and biometric technologies, HID PACS empowers organizations worldwide to protect their people, property and assets with scalable, high-quality solutions. This is more than just a job – it’s your chance to join an industry leader to drive innovation in access control and make a real impact on global security solutions.
Requirements
- Bachelor of Science Degree or 2 years of Technical Support or Engineering experience highly preferred.
- Minimum 3 years in IT, Security, or Presales roles.
- Prior exposure to PACS technologies such as RFID and associated hardware.
- Strong experience in IT Security, Networking, Mobile Applications, and SaaS/Cloud platforms.
- Training experience
- Strong knowledge of operating systems (Windows, Linux) and enterprise IT infrastructure.
- Familiar with integration methods (RESTful APIs, SDKs).
- Understanding of Identity & Access Management (IAM) including LDAP, SAML, OAuth, OIDC.
- Knowledge of mobile and wireless protocols: BLE, NFC, UWB, LTE/5G.
- Awareness of cryptography (AES, RSA, ECC), PKI, and logical access solutions (FIDO2/WebAuthn).
- Network protocols: SSL/TLS, VPN, RADIUS, SFTP.
- Network security (firewalls, DMZ, VPN).
Nice To Haves
- Familiarity with end-to-end PACS components and protocols a strong plus.
Responsibilities
- Working with Sales during the sales cycle to qualify, position, and demonstrate how HID Mobile Access implementations help customers exceed business requirements.
- Serving as subject matter expert in customer workshops, addressing technical objections and guiding solution design.
- Translating technical concepts into clear value for non-technical stakeholders.
- Leading in-depth technical discussions with clients, partners, and internal teams.
- Providing field feedback to Product Management and Engineering for roadmap development.
- Representing HID Global at trade shows, partner summits, and customer-facing events.
- Delivering compelling product demonstrations and technical presentations.
- Training partners and end users on HID Mobile Access technologies; provide guidance on PACS solutions and protocols (OSDP, RS-485, Wiegand, AES, ISO, etc.) as needed.
- Supporting integration discussions covering APIs, IAM frameworks, and enterprise infrastructure.
- Providing training support to all personas involved in the process of selecting, installing, and configuring HID PACS products
Benefits
- Competitive salary and rewards package
- Competitive benefits and annual leave offering, allowing for work-life balance
- A vibrant, welcoming & inclusive culture
- Extensive career development opportunities and resources to maximize your potential
- To be a part of a global organization that is pioneering the hardware, software and services that allow people to confidently navigate the physical and digital worlds
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Number of Employees
5,001-10,000 employees
