Mobile Shelter Safety & Security Associate (passenger van driving required)

AC Disaster Consulting•Town of Martinsburg, NY

9h•$30 - $35•Onsite

About The Position

We are a leading, national consulting firm that provides compassionate, full-spectrum emergency management services including planning and preparedness, response, recovery, and mitigation services to the public and private sectors before, during and after a natural disaster or catastrophic event. Our mission is to provide compassionate consulting services to local, state, federal, and industry clients, active in disaster response, recovery, and preparedness. We will be on time, on target, and on budget with the services aligned to the evolving threats and hazards facing our nation. The position will be guided by ACDC’s Corporate Values Platform in all activities. The Safety & Security Associate supports the safe, respectful, and orderly operation of temporary mobile warming shelters during cold weather events. This role focuses on maintaining a safe environment, assisting in managing lines or crowds, de-escalating conflicts, driving the mobile shelter van, and responding to safety concerns while treating all guests with dignity and compassion. This position is not law enforcement and not armed security and emphasizes observation, communication, and coordination with shelter leadership and emergency services when needed.

Requirements

Valid Driver’s License & insurance in your name
High School Diploma or GED
Ability to remain calm and professional in high-stress situations
Strong communication and interpersonal skills
Experience with de-escalation, conflict resolution, or customer service
Ability to follow written and verbal procedures
Willingness to work flexible hours, including overnight shifts
At least 1 year experience as a Security/Safety Guard
Experience working with homeless, at-risk, or vulnerable populations preferred.
Understanding of trauma-informed care and de-escalation techniques.
Ability to maintain professionalism and composure in high-stress situations.
Comfortable working in diverse environments with individuals of all backgrounds.
Must be able to exercise sound judgment and patience when handling sensitive situations.
Mobility required on-site with clients.
Sitting or standing for hours at a time.
Ability to work at a computer for extended periods of time if needed.
Ability to lift up to 25 lbs. repetitively throughout the day and as needed.
Must be 18 years of age or older.
Eligibility to work in the United States without employer sponsored visa is required. We are not able to employ those located outside of the US.
Must pass company and any applicable client background check and reference check upon offer of employment.

Nice To Haves

Homeless services or shelter operations
Security, safety monitoring, or site control
Social services, behavioral health, or crisis response
Emergency management or disaster response
Training in: De-escalation or crisis intervention (e.g., CPI, Mental Health First Aid)
Trauma-informed care
First Aid / CPR (or ability to obtain)

Responsibilities

Manage guest flow, capacity limits, and line order during loading and offboarding.
Conduct routine walkthroughs of the vehicle interior and immediate exterior area during assigned shifts.
Identify and promptly report safety concerns, hazards, or suspicious activity to operational leadership.
Ensure aisles, exits, and emergency equipment remain clear and accessible at all times.
Use trauma-informed, verbal de-escalation techniques to resolve conflicts between guests or between guests and staff.
Intervene early to prevent escalation while maintaining personal safety and respecting guest autonomy.
Reinforce mobile warming station guidelines related to behavior, capacity, and safety in a respectful manner.
Request leadership support or emergency assistance when situations exceed the capacity of mobile team.
Respond calmly and appropriately to medical, behavioral, or safety emergencies within the mobile environment.
Contact emergency services (EMS, fire, police) when required and in accordance with established protocols.
Assist with vehicle-specific emergency procedures, including evacuation or relocation of the mobile warming shelter.
Complete incident reports accurately and promptly following any safety or emergency event.
Perform other related duties as assigned to maintain the safety and integrity of the mobile warming shelter operation.