Mobile Service Technician

Lithia & Driveway•Lexington, KY

10h

About The Position

The Mobile Service Technician is responsible for performing automotive repairs and maintenance at customer locations, in accordance with Lithia and manufacturer standards. This role requires a combination of technical expertise, adaptability, and customer service skills to deliver high-quality service in a mobile environment. This individual will utilize their skills to diagnose and resolve automotive issues swiftly. The Mobile Service Technician works independently and in coordination with Service personnel and management to ensure customer satisfaction. The Mobile Service Technician reports to the Service Manager.

Requirements

Strong attention to detail and sense of urgency
Excellent communication and customer service skills and basic sales aptitude preferred.
Ability to work independently and manage time effectively
Ability to perform repairs in one or more of the following areas: Lube and Maintenance Services Engine Repair Suspension/Steering Repair Brake Repair Electrical/Electrical Systems Repair Heating and A/C Repair Engine Drivability Diagnosis and Repair
Manufacturer certified in all areas listed above.
Customer Pay Proficiency Level: Greater than 100% Customer Pay Repairs
Automotive Technical Knowledge – Three years’ experience preferred.
Valid Driver’s License with a clean driving record
Ability to operate both automatic and manual transmission vehicles
Comfortable working in various weather conditions
Basic computer skills (MS Office, Email, Internet)
High School graduate or equivalent, 18 years or older required.
We are a drug free workplace.
We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

Nice To Haves

ASE certifications preferred (minimum of 3 recommended; ASE Master Technician ideal but not required).
Previous mobile service experience preferred

Responsibilities

Travel to customer and on-site locations to perform scheduled maintenance, repairs, and warranty recall services.
Perform work as outlined on repair orders with efficiency and accuracy in line with Lithia and manufacturer standards
Diagnose causes of malfunctions and perform authorized repairs on-site
Be knowledgeable and skilled in performing all available warranty recalls remotely.
Occasionally service multiple vehicles in one location and coordinate with external dealers/facilities to streamline repairs.
Complete all work according to applicable safety requirements
Road-test vehicles to ensure quality of repair work
Accurately record time spent on repairs using company time clocking procedures
Document work performed and test procedures/results using mobile service software
Maintain a clean and organized mobile service vehicle and inventory of tools
Ensure customer vehicles are returned as clean as they were prior to service
Communicate with parts department to ensure necessary parts are available before appointments
Assess vehicles for additional safety or service needs and communicate findings
Provide estimates and obtain customer authorization for additional work
Return special tools to proper place and use shop supplies economically
Complete all required training and maintain manufacturer and ASE certifications
Review technical bulletins and publications as assigned
Constructively communicate with dealership personnel to satisfy customer needs
Report any situation that jeopardizes safety, welfare, or integrity of the dealership
Maintain grooming, hygiene, and uniform standards per departmental policies
Arrive at work, take breaks, and depart work at times designated by management.