Mobile Service Coordinator
About The Position
Griffin Ford in Fort Atkinson is looking for a responsible, organized and people friendly individual to join our team as our Remote Experience Pick Up and Delivery Coordinator. The Remote Experience Pick Up and Delivery Coordinator is the hub of communication for guests when service or repairs are done away from the dealership, whether it be at their work, home, or elsewhere. They are the liaison between guest, service advisor and technician, serving as the primary point of contact. The Remote Experience Coordinator must listen and thoroughly understand customer concerns, arrange pick up and/or delivery of the guest’s vehicle, and arrange appropriate repairs. They ensure the guest knows what repairs are needed and what repairs & maintenance are recommended. Remote Experience Coordinators also take on the role of Pick Up and Delivery drivers, transporting vehicles and guests to and from the dealership. The ideal candidate has a high school diploma or equivalent, at least one year of dealer-level or large facility experience, an unrestricted driver's license & clean driving record, and a strong customer service performance record. The Remote Experience Coordinator must be able to work productively in a fast-paced team environment and must possess a positive attitude, able to maintain constant composure, have a professional appearance, great communication skills, and the ability to deliver world class guest service. This is a FULL TIME position Monday through Friday 7:30am to 5:00pm
Requirements
- VALID Driver’s License with CLEAN RECORD
- Ability to drive both automatic and manual transmission vehicles
- Pass a drug screen
- Pass a background check
- Over the age of 18
- Ability to Commute: Fort Atkinson, WI 53538 (Required)
- Ability to Relocate: Fort Atkinson, WI 53538: Relocate before starting work (Required)
Nice To Haves
- Technologically inclined to computer, cell phone and tablet based apps (preferred)
Responsibilities
- Shuttle guests to and from work, home, etc
- Safely operate a delivery vehicle to transport guests to designated locations
- Help maintain a secure, organized, clean and safe vehicle
- Maintain accurate records of deliveries, mileage and fuel consumption of vehicles
- Park and retrieve vehicles on site as needed
- Deliver and retrieve vehicles to/from our property as needed
- Maintain compliance with all applicable traffic laws
- Use software programs and applications necessary to complete all processes within Ford Motor Company and Griffin Ford of Fort Atkinson compliance
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
