Mobile Service Coordinator/ BDC
About The Position
Theodore Robins Ford is seeking a motivated and organized Mobile Service Coordinator/BDC to join our team in Costa Mesa, CA. This role is essential in ensuring smooth communication between customers and our service department, managing appointments, and providing exceptional customer service to enhance the overall customer experience. We are seeking a detail-oriented and customer-focused Mobile Service Coordinator to join our team at Theodore Robins Ford in Costa Mesa, CA. In this role, you will play a key part in ensuring our mobile service operations run smoothly by coordinating service appointments, managing communication between technicians and customers, and providing exceptional support to enhance the overall service experience.
Requirements
- Previous experience in a service coordinator, BDC, or customer service role preferred.
- Excellent communication and interpersonal skills.
- Strong organizational and time management abilities.
- Proficiency with computer systems and dealership software is a plus.
- Ability to multitask and work effectively in a fast-paced environment.
- Detail-oriented with a customer-focused approach.
- High school diploma or equivalent; additional education or certification in automotive service or administration is a plus.
- Previous experience in a customer service or coordination role, preferably within the automotive or service industry.
- Strong organizational and multitasking skills with keen attention to detail.
- Excellent communication and interpersonal skills.
- Proficient with computer systems and scheduling software.
- Ability to work independently as well as collaboratively in a team environment.
Responsibilities
- Coordinate and schedule mobile service appointments efficiently and accurately.
- Act as the primary point of contact between customers and the service department.
- Handle inbound and outbound calls, responding promptly to customer inquiries and service requests.
- Manage service follow-ups, customer reminders, and appointment confirmations.
- Maintain detailed and organized records of service appointments and customer interactions.
- Collaborate with technicians and sales teams to ensure timely service delivery and customer satisfaction.
- Utilize dealership management systems to track and update customer information and service records.
- Schedule and coordinate mobile service appointments efficiently to optimize technician availability and customer satisfaction.
- Serve as the primary point of contact for customers regarding mobile service inquiries and updates.
- Communicate effectively with service technicians to ensure timely completion of mobile repairs and maintenance.
- Maintain accurate records of service requests, work orders, and customer interactions.
- Assist in managing service documentation and ensuring compliance with company policies and procedures.
- Collaborate with service managers and other staff to improve mobile service processes and customer experience.
Benefits
- Competitive hourly wage of $25.00 - $30.00, paid bi-weekly.
- Opportunity to work with a reputable and established automotive company.
- Supportive and collaborative team environment.
- Potential for career growth and development within the company.
- Competitive hourly wage of $25.00 - $30.00, paid bi-weekly.
- Opportunities for professional growth and development within Theodore Robins Ford.
- Supportive and dynamic work environment.
- Employee discounts on services and vehicles.
- Comprehensive benefits package available.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
11-50 employees
