Mobile Service Advisor

Hines Park Lincoln • Plymouth, MI

3d

About The Position

At Hines Park, we are committed to an environment where the customer is always treated with respect and dignity. Our associates are our most valuable resource and growth is encouraged through diligence, teamwork & creativity. Above all, there is the highest standard of honesty and integrity when conducting business. Hines Park Lincoln is looking to add a Mobile Service Advisor to our team who is organized, responsive, and strives to give their clients the best possible experience. If you have an interest in automotive and a desire to develop a career in the industry, apply today!

Requirements

• Organized and friendly personality
• Time management skills
• Fantastic communication skills with your customers
• Professional, well-groomed personal appearance
• Basic knowledge of how a vehicle works
• Consistent record of service and sales success
• Strong record of positive customer satisfaction results
• Team oriented and self-motivated
• Able to work with little supervision
• Clean driving record and valid driver’s license

Nice To Haves

• Previous experience as a Service Advisor is preferred, Ford or Lincoln experience is a plus!

Responsibilities

• Ensure that customers receive prompt, courteous, transparent and effective service
• Write accurate repair orders and get all clients approval before beginning work on their vehicles
• Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer
• Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled
• Ensure the daily inventory of the mobile technicians' time is consistently sold to service customers
• Answer technical questions about vehicle problems, warranties, services, and repairs
• Maintain Customer Success Index at or above company standards
• Assist in diagnosing vehicle problems; order parts and tools as necessary
• Reinforces company policies and adheres to company standards
• Encourages compliance with applicable laws and regulations
• Maintain good working relationship with factory(s) and foster positive employee relations

Benefits

• Medical insurance
• Dental and vision insurance
• Paid vacation time
• 401(k) plan with employer match
• Growth opportunities
• Family owned and operated
• Great work environment
• Employee pricing on vehicles, services and parts
• No late nights or weekends

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed