Mobile Security Officer - FT

Hollywood Casino at Columbus • Columbus, OH

82d

About The Position

At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities. Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

Requirements

• Must be at least 21 years of age.
• Minimum of 6 months of customer-facing customer service experience.
• High school diploma or GED equivalent required.
• Preferably six months of related experience and/or training.
• Physically mobile with reasonable accommodations, including the ability to push, pull, carry, and lift up to 25 lbs, and the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel, and balance when performing job duties in various work areas such as confined spaces.

Responsibilities

• Conduct regular patrols of the casino lot and surrounding areas using a vehicle to maintain a secure environment.
• Maintain a high profile to deter potential security threats and provide a sense of safety for patrons and staff.
• Address and resolve security issues, including handling disturbances and responding to emergencies.
• Identify and report safety hazards to prevent accidents and injuries.
• Provide support to the medical officer in case of medical emergencies.
• Provide security escorts for monetary transfers, fills, and credits.
• Assist customers with directions, calling cabs, and car trouble. Provide special assistance to disabled patrons as necessary.
• Oversee customers entering and exiting the casino, provide crowd control, direct traffic, check IDs, and ensure prohibited items are not brought onto the casino floor.
• Assist with table and slot drops, observe the soft count crew, and transport funds to the soft count room.
• Monitor all entry and exit points from the soft count and vault areas.
• Serve as dispatcher, dispatching other officers to various assignments and maintaining activity log sheets.
• Watch and record monitors to ensure security and compliance.
• Write detailed reports for incidents involving law violations and/or violations of company policy and procedure.
• Testify in court on behalf of state gaming boards as required.
• Occasionally perform strenuous physical activities as required.
• Meet department uniform, appearance, and grooming requirements.
• Adhere to attendance guidelines and comply with regulatory, department, and company policies.
• Keep work areas clean and free of safety hazards, debris, and litter.
• Perform all job duties in a safe and responsible manner.
• Perform any reasonable request made by your supervisor or any management personnel.

Benefits

• Day-one medical coverage
• 401(k) matching
• Annual performance bonus
• Wellness programs designed to support financial, physical, and mental well-being
• Paid time off that increases with the length of employment

What This Job Offers

• Education Level: High school or GED