Mobile Screening Van Driver & Patient Services Representative

University of Arkansas•Little Rock, AR

About The Position

The University of Arkansas for Medical Sciences (UAMS) has a unique combination of education, research, and clinical programs that encourages and supports teamwork and diversity. We champion being a collaborative health care organization, focused on improving patient care and the lives of Arkansans. UAMS offers amazing benefits and perks ( available for benefits eligible positions only ): Health: Medical, Dental and Vision plans available for qualifying staff and family Holiday, Vacation and Sick Leave Education discount for staff and dependents (undergraduate only) Retirement: Up to 10% matched contribution from UAMS Basic Life Insurance up to $50,000 Career Training and Educational Opportunities Merchant Discounts Concierge prescription delivery on the main campus when using UAMS pharmacy All UAMS employees will treat others with Dignity and Respect. We communicate and share complete and unbiased information, assuring our colleagues receive timely, complete, and accurate information in order make informed decisions. We participate in institutional initiatives and encourage the participation of others. We collaborate in policy and program development, implementation, and evaluation using best practices in delivering quality service. All duties will be performed in accordance with the UAMS Core Concepts of Patient and Family Centered Care set forth by UAMS. These core concepts allow for an approach to health care that shapes policies, programs, facility design and staff day-to-day interactions. It leads to better health outcomes and wiser allocation of resources, and greater patient and family satisfaction. The core concepts of patient and family centered care consist of Dignity & Respect, Information Sharing, Participation, and Collaboration. The mission of the UAMS Winthrop Rockefeller Cancer Institute Mobile Screening Program is to increase cancer screenings and cancer education throughout Arkansas with particular focus on our rural underserved counties where screening is not accessible. The Van Driver & Patient Representative will be responsible driving the screening vehicle and ensuring all required maintenance is performed. Also responsible for managing the patient workflow at the screening events including patient registration, check-in, assisting with appointment reminder calls, keeping event appointment schedule current for team and insuring accuracy in EPIC documentation. This position requires travel with occasional overnight stays that are scheduled well in advance to allow for personal arrangements. Sometimes trip schedules include departures/arrivals after hours or on weekends, e.g., departure on a Sunday afternoon or returning on a Friday evening. The position also requires obtaining a commercial driver’s license (CDL) and keeping it current/active.

Requirements

High School, GED or formal educational equivalent
Teo (2) years of customer service experience-facing healthcare, medical office, registration, outreach, or community services setting
Good communication skills, computer/basic keyboard skills, telephone etiquette skills, and general knowledge of office machines including printers and scanners.
Excellent customer service skills
Valid AR CDL within 3 months of hire date

Responsibilities

Interacts with and assists the public in a professional and friendly manner as needed.
Demonstrates effective communication skills; communicates accurate and complete information; maintains strict confidentiality.
Demonstrates positive working relationships with co-workers, management team, and ancillary departments.
Deals with conflicts in a positive and professional manner using careful listening and negotiation skills to resolve disagreements.
Consistently utilizes communication devices and keeps accurate records as required.
Demonstrates effective service recovery skills; follows the Core Concepts of Patient and Family Centered Care and the Basic Code of Conduct Guidelines.
Assists internal and external stakeholders as needed with exceptional customer service
Schedules, reschedules, and coordinates appointments in EPIC.
Conducts pre-registration as needed, inputs and/or updates accurate patient information.
Processes walk-ins, creates new patient charts, accesses systems for orders as appropriate.
Assists with referrals to other facilities for patient follow-up care as needed.
Requests outside records and gathers outside medical records from referrals then enters in patient charts/PACS as needed.
Operates the vehicle in a safe manner and maintains a valid commercial driver’s license.
Assists with setting up equipment/van and assists in all preparations for the screening event.
Completes Pre- and Post-Trip checklist and reports any issues with van.
Performs monthly, quarterly and annual maintenance reviews and maintains log of all maintenance events.
Maintains inventory, orders and stocks supplies, cleans and maintains equipment.
Ensures the van is clean, stocked with all items essential for events and patient care.
Attends required training, in-services and departmental meetings.
Participates in the orientation and/or training of new staff.
Maintains required job skill competencies and completes skill assessment annually.
Completes and maintains documentation of continuing education hours annually.
May perform other duties as assigned.