Mobile RV Service Technician

CAMPERS INN INC•Myrtle Beach, SC

About The Position

The Mobile RV Service Technician is a self-directed, field-based role responsible for providing on-site RV diagnostics, repair, and maintenance services at customer locations. This position owns the entire service experience—from travel and customer communication to estimating, repair execution, documentation, and payment collection. The role requires strong technical expertise, professionalism, and the ability to operate independently while representing the company brand in the field.

Requirements

3+ years of RV technical repair experience
Strong working knowledge of RV systems and diagnostics
Ability to work independently with minimal supervision
Proficiency using mobile devices, service software, and digital documentation tools
Valid driver’s license with acceptable driving record
Ability to lift, bend, kneel, and work in varying outdoor conditions

Nice To Haves

RVTI certification or equivalent technical certifications
Prior mobile service or field-based technician experience
Customer-facing service experience with payment handling
Familiarity with warranty and insurance repair documentation

Responsibilities

Perform mobile diagnostics, maintenance, and repairs on a wide range of RV systems, including but not limited to: Electrical (12V/120V) Plumbing and water systems Appliances HVAC Slide-outs, leveling systems, and general mechanical components
Complete repairs safely, efficiently, and in accordance with manufacturer guidelines and company standards
Verify repair quality before job closeout
Serve as the primary point of contact for customers during mobile service visits
Communicate findings, repair options, timelines, and costs clearly and professionally
Set realistic expectations and provide status updates throughout the service process
Maintain a courteous, solution-oriented approach while working at customer locations
Diagnose issues and prepare accurate service estimates in the field
Create, update, and close work orders using company systems or tools
Document labor, parts used, photos, and repair notes thoroughly and accurately
Obtain customer authorization prior to performing work beyond the original estimate
Collect payment upon service completion in accordance with company policies
Ensure proper handling of invoices, receipts, and payment confirmations
Maintain accurate records for billing, warranty, and compliance purposes
Travel to customer locations as assigned, managing routes and schedules efficiently
Operate and maintain company-provided service vehicles, tools, and equipment
Maintain inventory of commonly used parts and supplies, notifying leadership of replenishment needs
Maintain accurate DOT travel and trip records for drivers
Review driver logs, electronic logging device (ELD) data, and mileage reports
Ensure compliance with DOT Hours of Service (HOS) regulations
Verify supporting documents such as fuel receipts, tolls, and trip sheets
Identify and report log discrepancies or violations
Follow all safety protocols, DOT requirements (if applicable), and company policies
Maintain required licenses, certifications, and training
Represent the company professionally in appearance, conduct, and workmanship