Mobile Professional Care Manager (Hybrid)

University of Pittsburgh Medical Center • Jamestown, NY

131d • Hybrid

About The Position

Join our dynamic team as a Mobile Professional Care Manager, where you'll play a key role in improving the lives of perinatal patients through care coordination. You'll conduct comprehensive assessments, addressing clinical, behavioral, social, and environmental factors, ensuring patients receive the best possible care in both community and facility settings. This is an exciting opportunity to make a meaningful impact on patient outcomes while collaborating with a diverse team of healthcare professionals. Position is a hybrid work model, with the flexibility to work remotely most of the time. However, candidates should expect to be in the office for several days each month.

Requirements

• New York State licensure in a health or human services field with a master's degree, or a licensed Registered Nurse.
• Minimum of 3 years of experience in behavioral health, clinical care, utilization management, home care, discharge planning, or case management.
• 5 years of experience in community-based case management and behavioral health preferred.
• General knowledge of best practices for working with special needs populations in the public sector is preferred.
• Strong attention to detail with excellent organizational skills.
• High proficiency in oral and written communication skills.
• Proficiency in Microsoft Office products is preferred; ability to learn new software applications is required.
• Experience with perinatal patient populations is preferred.
• Certification in substance use disorders is a plus.

Responsibilities

• Conduct thorough patient assessments, identifying clinical, behavioral, social, and environmental needs.
• Coordinate and facilitate care across the healthcare continuum, working with physicians, case managers, pharmacy, and behavioral health providers.
• Provide expert referrals and connect patients with relevant community and governmental agencies.
• Develop individualized care plans, addressing barriers to care in collaboration with patients and providers.
• Educate patients about their clinical conditions and ensure they have the knowledge to make informed decisions.
• Engage with patients who have limited contact with their medical and behavioral health providers, creating outreach plans to reduce crises and recidivism.
• Respond to complex and crisis calls, providing timely and effective interventions.
• Implement clinical strategies to improve outcomes and quality of care.
• Facilitate coordination between primary care, behavioral health providers, and social service agencies.
• Maintain consistent communication and collaborate with all care team members for comprehensive care planning.
• Ensure all cases are managed according to established timeframes and documentation standards.
• Participate in case conferences, interagency meetings, and treatment planning sessions.
• Perform face-to-face and telephonic assessments, including hospital discharge coordination as needed.
• Ensure timely follow-up and coordination with the patient's healthcare providers.

Benefits

• The opportunity to make a direct, positive impact on the lives of patients.
• Collaborative and supportive team environment.
• Career growth opportunities within a well-respected organization.
• Competitive compensation and benefits package.

What This Job Offers

• Job Type: Full-time
• Industry: Hospitals
• Education Level: Master's degree
• Number of Employees: 5,001-10,000 employees