Mobile Product Manager – Field Service Management

WEX•Chicago, IL

About The Position

About the Team/Role The Field Service Management (FSM) team delivers software that powers tradespeople to excel at their craft. Our mobile platform plays a critical role in enabling technicians, working owners and office managers on-the-go to efficiently manage appointments, access job information, bill customers and deliver exceptional customer experiences. As the Mobile Product Manager, you will own the strategy, roadmap, and execution for our mobile applications supporting field operations. You will partner closely with engineering, UX, operations, and business stakeholders to enhance the technician experience, improve operational efficiency, and drive measurable business outcomes. This role requires both strategic thinking and hands-on execution in a fast-paced, agile environment. How you'll make an impact Define and drive the mobile product vision and roadmap aligned with FSM strategic objectives Own the end-to-end mobile product lifecycle from discovery and requirements gathering to launch and optimization Partner with engineering and UX teams to prioritize backlog and deliver high-quality mobile solutions Conduct user research and engage directly with field technicians and operational stakeholders to gather insights Translate business needs and field feedback into clear product requirements and user stories Use data, KPIs, and user feedback to measure product performance and drive continuous improvement Lead sprint planning and participate in agile ceremonies to ensure timely execution Collaborate cross-functionally with operations, customer success, and leadership teams Identify opportunities to streamline workflows and improve technician productivity Ensure mobile scalability, usability, and performance across iOS and Android platforms

Requirements

5+ years of product management experience, preferably within SaaS or enterprise B2B environments
Demonstrated experience managing mobile applications (iOS and/or Android)
Experience supporting field services, workforce management, logistics, or operational platforms
Strong understanding of agile methodologies and experience working closely with engineering teams
Proven ability to translate user needs into actionable product requirements
Strong analytical skills with experience using data to inform product decisions
Excellent communication and stakeholder management skills

Nice To Haves

Experience working with frontline technician tools or mobile workforce applications
Background in Field Service Management platforms
Experience optimizing mobile UX for operational users
Experience working with hybrid mobile/web applications such as Ionic
Familiarity with scheduling, dispatching, or workflow automation systems

Responsibilities

Define and drive the mobile product vision and roadmap aligned with FSM strategic objectives
Own the end-to-end mobile product lifecycle from discovery and requirements gathering to launch and optimization
Partner with engineering and UX teams to prioritize backlog and deliver high-quality mobile solutions
Conduct user research and engage directly with field technicians and operational stakeholders to gather insights
Translate business needs and field feedback into clear product requirements and user stories
Use data, KPIs, and user feedback to measure product performance and drive continuous improvement
Lead sprint planning and participate in agile ceremonies to ensure timely execution
Collaborate cross-functionally with operations, customer success, and leadership teams
Identify opportunities to streamline workflows and improve technician productivity
Ensure mobile scalability, usability, and performance across iOS and Android platforms