Mobile Pet Grooming Dispatcher

Aussie Pet Mobile Greater Reno•Reno, NV

11d•$15 - $15•Remote

About The Position

Responsive recruiter Replies within 24 hours Mobile Pet Grooming Dispatcher Love pets and logistics? Be the calm, friendly hub that keeps our day running smoothly. As the Dispatcher for Aussie Pet Mobile of Greater Reno, you’ll delight customers, build efficient routes, and support our groomers so every appointment feels seamless—no cages, no chaos, just great service at the doorstep. Our Vision & Mission We’re raising the bar for mobile grooming in Northern Nevada: a premier, luxury experience for pets and a smooth, stress-free process for their humans. Your role powers that promise with clear communication, smart scheduling, and routes that make sense. Job Summary A mobile grooming dispatcher is responsible for selling mobile grooming services by highlighting convenience, one-on-one services, cage-free environments, and easy booking. They will coordinate and manage the scheduling of appointments for mobile pet groomers, handle customer communication, optimize travel routes, and ensure the smooth operation of daily tasks. This role involves assigning groomers to customer locations based on availability and proximity, maintaining accurate records, and resolving any scheduling issues that arise. We Offer Hourly pay, paid biweekly, $15 per hour Paid Holidays Employee recognition through company events, swag, and additional incentives! Supportive, low-drama work culture, locally owned & operated Growth opportunities & career development Responsive ownership invested in your success 401(k) after 1 year Responsibilities Customer Service & Booking: Answer calls/texts, guide customers on services, and book appointments with a warm, professional tone. Consultative Selling: Recommend the right service package and set clear time/price expectations. Schedule Management: Use our scheduling platform (Vonigo) to place jobs by zip/territory, availability, and service duration. Route Optimization: Build efficient daily routes to minimize drive time and maximize productivity. Groomer Comms: Share day-of details, notes, and special requests with groomers; send updates as plans change. Proactive Confirmations: Confirm appointments, Pet Release completion, and pre-arrival details; backfill cancellations quickly. Recordkeeping: Maintain accurate customer, pet, and service history notes. Issue Resolution: Triage delays, conflicts, and customer concerns with empathy and urgency; escalate when needed.

Requirements

Must live in the Reno, Nevada or surrounding areas.
Available to meet in-person for monthly team meetings.
Outstanding phone, text, and writing skills; friendly, patient, and solution-oriented.
Strong organization and time management; you love checklists and clean calendars.
Comfortable with light sales/up-selling and setting expectations.
Tech-savvy with scheduling/CRM tools (experience with Vonigo or similar a plus).

Nice To Haves

Knowledge of pet grooming is helpful, but not required.

Responsibilities

Customer Service & Booking: Answer calls/texts, guide customers on services, and book appointments with a warm, professional tone.
Consultative Selling: Recommend the right service package and set clear time/price expectations.
Schedule Management: Use our scheduling platform (Vonigo) to place jobs by zip/territory, availability, and service duration.
Route Optimization: Build efficient daily routes to minimize drive time and maximize productivity.
Groomer Comms: Share day-of details, notes, and special requests with groomers; send updates as plans change.
Proactive Confirmations: Confirm appointments, Pet Release completion, and pre-arrival details; backfill cancellations quickly.
Recordkeeping: Maintain accurate customer, pet, and service history notes.
Issue Resolution: Triage delays, conflicts, and customer concerns with empathy and urgency; escalate when needed.