Mobile Personal Banker

Shore United Bank•Felton, DE

2d•$25 - $29

About The Position

Shore United Bank is seeking a full-time Mobile Personal Banker to join our team. A Mobile Personal Banker is responsible for assisting clients in managing their bank accounts and finances. They understand the banking industry and have detailed knowledge of different investment and savings products available to clients. The Mobile Personal Banker’s responsibilities include working closely with clients to determine their banking needs and to provide individualized service by providing tailored banking solutions. The Mobile Personal Banker must successfully build and maintain long-term relationships with clients and be able to resolve issues regarding client accounts, effectively and efficiently, to ensure maximum client satisfaction. Location: Your work location will vary based on needs in the local region. This provides the opportunity to support multiple communities while serving as the go-to support for clients. This is a floating position that will work a rotational schedule between branches in the Coastal region based on branch needs. Those branches are in Dover, Camden, Felton, Milford, and Rehoboth Beach, and Ocean City, MD . Mileage reimbursement is included. Essential Functions Include: Aid customers in opening, managing, and optimizing their bank accounts and other products. Ensure and maintain excellence in front-line coverage to greet and assist walk-in customers and cover the phones. Work closely with bank partners for client referrals to Merchant, Wye Financial, Commercial Relationship Managers, and Branch Lenders. Provide loan processing for customers based on loan authority established by Loan Policy; take applications and handle routine inquiries concerning loans, rates, and payment schedules. Work on Teller line as needed. Represent the Bank in a manner that maintains and expands positive relations with all customers, potential customers, and co-workers. Maintains the highest level of confidentiality with all information obtained Train employees on beneficial customer conversations to help the employee meet the customer’s financial needs, i.e. referral training, cross-selling, needs conversations, etc. Perform customer requests including but not limited to check orders, issuing debit cards, address changes, changing of business signers, fraud disputes, and safe deposit box entry. Open new consumer and business accounts including CDs, IRAs, and safe deposit boxes. Provide superior customer service through conversation to identify additional client needs, in-person and over the phone. Help conduct and attend Branch Team Meetings. Maintains the highest level of confidentiality with all information obtained. Cooperates with, participates in, and supports the adherence to all internal policies, procedures, and practices in support of risk management and overall safety and soundness and the Bank's compliance with all regulatory requirements, e.g., Community Reinvestment Act (CRA), Bank Secrecy Act (BSA), Equal Credit Opportunity Act, SAFE Act, etc.; ensures that the office and all personnel adhere to the same. Participates in required training sessions, including training for compliance with BSA/AML policies and procedures.

Requirements

High school diploma/GED equivalent.
3 years’ experience in banking with an understanding of consumer lending

Responsibilities

Aid customers in opening, managing, and optimizing their bank accounts and other products.
Ensure and maintain excellence in front-line coverage to greet and assist walk-in customers and cover the phones.
Work closely with bank partners for client referrals to Merchant, Wye Financial, Commercial Relationship Managers, and Branch Lenders.
Provide loan processing for customers based on loan authority established by Loan Policy; take applications and handle routine inquiries concerning loans, rates, and payment schedules.
Work on Teller line as needed.
Represent the Bank in a manner that maintains and expands positive relations with all customers, potential customers, and co-workers.
Maintains the highest level of confidentiality with all information obtained
Train employees on beneficial customer conversations to help the employee meet the customer’s financial needs, i.e. referral training, cross-selling, needs conversations, etc.
Perform customer requests including but not limited to check orders, issuing debit cards, address changes, changing of business signers, fraud disputes, and safe deposit box entry.
Open new consumer and business accounts including CDs, IRAs, and safe deposit boxes.
Provide superior customer service through conversation to identify additional client needs, in-person and over the phone.
Help conduct and attend Branch Team Meetings.
Maintains the highest level of confidentiality with all information obtained.
Cooperates with, participates in, and supports the adherence to all internal policies, procedures, and practices in support of risk management and overall safety and soundness and the Bank's compliance with all regulatory requirements, e.g., Community Reinvestment Act (CRA), Bank Secrecy Act (BSA), Equal Credit Opportunity Act, SAFE Act, etc.; ensures that the office and all personnel adhere to the same.
Participates in required training sessions, including training for compliance with BSA/AML policies and procedures.

Benefits

Join a family and community-oriented workplace that offers a team environment, along with a collaborative and friendly place to work.
Comprehensive benefits package for full-time employees including health, dental, vision, company-paid life insurance, mental health well-being, short-term and long-term disability, and much more!
Paid parental leave
401k savings plan with up to a 4% company match
Employee Stock Purchase Plan
Employee perks such as: employee banking services, loan discount program, education assistance, career development program, Employee Assistance Program, and wellness initiatives.
Opportunity for growth and advancement
Paid training program and continuous training sessions throughout the year on various topics
Generous paid time off and paid sick time
Community involvement opportunities