Mobile Outreach Intake Worker

CRISIS SERVICES•Buffalo, NY

2d•$22 - $26•Onsite

About The Position

Crisis Services is looking to add a Mobile Outreach Intake Worker to our Emergency Mental Health Response Services team. We are seeking professionals with experience providing services to individuals in a mental health or human service setting who are interested in supporting our mission to provide support to anyone in need. Who we are: Crisis Services is a 24-hour comprehensive crisis center and community resource whose first responders save lives by restoring safety, promoting emotional strength, and reducing the impact of trauma through intervention, education, prevention, and community collaboration. About this opportunity: The Mobile Outreach Intake Worker is responsible for providing intake services and telephone follow-up for referrals to the Emergency Outreach and Trauma Response Program. The primary goals of this program are client safety, suicide prevention, and hospital diversion. Crisis Services is a mission-driven organization that exemplifies professionalism and excellence in the delivery of crisis intervention. We are consistently looking for individuals who want to be leaders in crisis intervention and community resources for those with a mental health crisis. We have designed our agency to prioritize mental wellbeing above all else. Crisis Services promotes personal growth and success not only for those who seek our services, but for those that work with us every day.

Requirements

A degree from an accredited college and/or university in a human services-related field, plus: A minimum of one (1) year of supervised experience (pre- or post-graduate) providing services to individuals in a mental health or human service setting (with Bachelor’s degree), OR A minimum of three (3) years of applicable professional experience (with Associate's degree)
Strong verbal and written communication skills
Ability to work independently, in an organized fashion, maintaining attention to detail and accurate records
Ability to manage multiple tasks and establish priorities in a rapidly changing and fast-paced environment

Responsibilities

Providing intake services
Telephone follow-up for referrals to the Emergency Outreach and Trauma Response Program
Client safety
Suicide prevention
Hospital diversion

Benefits

Competitive pay including regular annual increases
Paid training and professional development opportunities
CWA Local 1122 union membership
Generous paid time off and paid meal breaks
Employee self-care and wellness supports including Calm app subscription for all employees and their family members
Quiet Room, Exercise Room and Lactation Room onsite
Great health insurance coverage w/generous employer premium contribution
$300/year Flexible Spending Account provided by agency
Access to dental, vision and other ancillary insurance coverage options
403(b) plan w/employer match after one year of service
Eligibility for Public Service Loan Forgiveness program