Serve as a liaison between the members and the credit union by accurately performing transactions, providing information and referring potential prospects to appropriate staff Essential Functions and Responsibilities: Ensure exceptional service to all external and internal members to foster and capture the credit union brand. Consistently delivering on our brand promise, vision and mission statements Educate members regarding all Call Federal products and services in a consistent sales environment Uses knowledge of a specific product, service, or other assigned area of expertise to answer member inquiries via face-to-face, telephone and or email Provide prompt efficient accurate information and basic teller transactions and adhere to Call Federal check cashing and deposit authority limits Verifies important information including endorsements, dates, and identification, to cash or deposit checks and pay out funds. Open accounts for existing members Provide services such as Visa gift cards and Visa cash advances Respond to member requests/ problems/ complaints and direct them to appropriate staff for additional assistance Ordering of all electronic/digital services Accountability for all assets under your control; including cash drawer, if applicable Process check imaging thru branch capture daily Assist members with all member service forms Uncover opportunities for member engagement, via in person or outbound sales calls to achieve sales goals Advocate and demonstrate company brand Travel to work and assist the Chesterfield and Hancock branches Other duties as assigned