Mobile Maintenance Manager

WESTERN TRUCK PARTS & EQUIPMENT LLC•West Sacramento, CA

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About The Position

The Dobbs Truck Group is a growth company that successfully expands our operations and customer base through a high-quality team of employees. Dobbs Truck Group operates 25 commercial truck dealerships through two operating companies – Dobbs Peterbilt and Western Truck Center. These dealerships represent some of the best commercial truck brands including Peterbilt, Volvo, Mack, Autocar, and Hino and include locations in Arkansas, California, Louisiana, Mississippi, Oregon, Tennessee, and Washington. We offer a competitive benefits package including medical, dental, vision, long-term disability, life insurance, and 401(k), as well as paid vacation and sick leave. Our Company is looking for long-term employees that we can invest in and grow with as we pursue our mission of being the premier commercial truck dealer group. The Mobile Maintenance Manager (MMM) is the primary point of contact for mobile technicians. As such, the MMM must act with a sense of urgency daily to solve issues related to the mobile technician’s job. Key performance indicators of the MMM include technician turnover, QCIs performed, Safety audits, technician productivity/efficiency, revenue, and technician engagement. The MMM actively manages a team of mobile technicians to deliver desired outcomes of the business, including technician efficiency, productivity, training, and customer satisfaction. The MMM either knows the solution to tech issues or knows where to find solutions. In any given day, the MMM will interface with technicians, the Service Manager, Service Writers, Customers, IT, National Accounts, and corporate resources to resolve issues and assist in technician performance. Each day the MMM is focused on improving the effectiveness of technicians to deliver mobile maintenance and improve the overall customer experience. The duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position.

Requirements

18 years of age.
High school graduate
Must have both mechanical and technical experience, with a minimum 5 years in a related field.
Have strong communication and interpersonal skills
Basic computer skills required with a focus on Microsoft Excel and Word.
Ability to lead a team of many technicians to deliver company results.
Skills in coaching/mentoring, teaching, and constructive criticism as it pertains to mobile technicians
Knowledge of the mobile work environment and challenges, maintenance practices, and specific requirements and processes for mobile maintenance.
Ability to coordinate multiple group efforts to solve issues related to the mobile technician job.
Ability to act with a high sense of urgency.
Constructive Engagement: Expresses ideas and disagreements, constructively resolves conflict, and encourages others to do the same.
Customer Orientation: Able to collaborate with customers, especially customers with urgent issues, to provide solutions that meet customer requirements. Able to act as intermediary between technicians and customers.

Nice To Haves

Background as a heavy-duty truck technician preferred
Intermediate to advanced knowledge off Microsoft Excel, Word, and Outlook.
Strong organization, communication, customer service, managerial, and leadership skills.
Experience and knowledge in working with Sales, Marketing, Parts and Service departments preferred
Experience with CDK and Karmak a plus.

Responsibilities

Provide leadership to individuals and groups of technicians daily.
Collaborates with fixed service departments to ensure each tech is busy every day.
Develop productivity reports and work with team members to improve productivity.
Actively work across departments to resolve issues related to the technician’s role.
Meet with technicians, conduct QCIs, and safety audits as required.
Travel to technician and customer locations as needed.
Performs other duties and responsibilities as assigned.