Mobile Maintenance Advisor

Dobbs Peterbilt•Memphis, TN

About The Position

The Dobbs Truck Group is a growth company that successfully expands our operations and customer base through a high-quality team of employees. Dobbs Truck Group operates 25 commercial truck dealerships through two operating companies – Dobbs Peterbilt and Western Truck Center. These dealerships represent some of the best commercial truck brands including Peterbilt, Volvo, Mack, Autocar, and Hino and include locations in Arkansas, California, Louisiana, Mississippi, Oregon, Tennessee, and Washington. We offer a competitive benefits package including medical, dental, vision, long-term disability, life insurance, and 401(k), as well as paid vacation and sick leave. Our Company is looking for long-term employees that we can invest in and grow with as we pursue our mission of being the premier commercial truck dealer group. The Mobile Maintenance Advisor should be a capable leader, with the ability to organize the day to day operation. They must be capable of managing the entire service operation including mobile assignments, personnel, and standards of performance and work output to satisfy customer’s service needs. The duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position.

Requirements

18 years of age
High school graduate or GED
Valid Class A, or Class B Commercial Driver License
Knowledge of Microsoft Excel, Word, and Outlook
6 years of related truck or heavy equipment maintenance

Nice To Haves

10 years of related truck or heavy equipment maintenance
Degree in Business Management

Responsibilities

Ascertain repair problems and services by listening to customer's description of symptoms; clarifying description of problems; checking vehicle maintenance records; examining mobile schedules.
Verify warranty and service contract coverage by examining records and papers; explaining provisions and exclusions.
Develop estimates by costing materials, supplies, and labor; calculating customer's payment, including deductibles.
Prepare repair orders (RO) by describing symptoms, problems, and causes discovered as well as repairs and services required. Obtaining approvals, entering ROs into the service database system.
Maintain customer rapport by: Explaining estimates and the expected completion of vehicle. Obtaining customer's approval of estimates Obtaining and providing contact telephone numbers, answering questions and concerns, and arranging towing and temporary transportation.
Update job knowledge by participating in educational opportunities and reading manufacturers' publications.
Enhance the organization’s reputation by accepting ownership for accomplishing new client requests, and exploring opportunities to add value to job accomplishments.
Supervise and control the work load of mobile technicians.
Schedule service work according to priority, and maintain an orderly flow of work.
Communicate regularly with the Mobile Maintenance Manager regarding possible customer satisfaction and other related issues.
Advise customers of necessary repair services. Including estimates of cost and making recommendations to customers for preventative maintenance.
Review paperwork associated with repairing vehicles. Make sure all documentation for warranty claims are correct.
Take after hours calls, as needed, based on a rotation system.
Work in coordination with the Parts and Sales departments, as well as the Corporate Office staff and Management.
Listen to the concerns of the mobile personnel, and either address those concerns or bring them to management for possible solutions.
Inspect all completed work turned in to the mobile department as appropriate.
Recommend new shop equipment which will cut costs in shop and speed up work or which will give the customer more complete coverage.
Issue purchase orders for the mobile department.
Travel to other locations, when needed, to assist in Service operations.