Mobile Health Vehicle Operator

Kaiser Permanente • Honolulu, HI

172d

About The Position

Under the immediate supervision of the Manager, the Mobile Health Vehicle Operator is safely and responsibly driving the Mobile Health Vehicle to and from its home location to a wide variety of locations throughout the island of Oahu. Assumes responsibility for monitoring and ensuring maintenance and service needs are met of the vehicle. Performs proper set-up and breakdown of vehicle to service patients. Provides general reception including, registration, answering the telephone, assisting patients in obtaining medical services, scheduling patients for medical appointments and collecting payments for services rendered.

Requirements

• Minimum one (1) year of recent experience in a customer service environment.
• High school diploma or GED.
• Class A CDL with Air Brake Endorsement (Hawaii) OR Class B CDL with Air Brake Endorsement (Hawaii).
• Meets all requirements to hold the CDL license under Federal and State laws.
• Ensure that all documentation as required by DOT are current and valid.
• Hawaii Driver History Record.
• PUC (Physical Examination, Medical Clearance Card).
• Good command of English to communicate with examiner during roadside inspections.
• Knowledge of computer software applications.
• Knowledge of local streets, Kaiser Hawaii market locations and Oahu highways.

Nice To Haves

• Heavy & Tractor-Trailer Truck Driver of one (1) year.

Responsibilities

• Primary driver of (40ft) health vehicle.
• Vehicle pick up, delivery, set-up, tear down, including onboard generator, septic and power, any and all electronic equipment, such as computer, printer, fax, etc.
• Returning vehicle to designated facility at end of event.
• Ensures proper/timely scheduled maintenance of vehicle, including tracking maintenance.
• Maintains and checks equipment for malfunction and/or damage.
• Ability to identify current and potential vehicle problems, notifies Administrative Production Manager immediately.
• Responsible for ensuring vehicle fuel level is sufficient, driving MHV to appropriate vendor appointment for fueling, recording fuel usage.
• Assist with initial problem identification and solution under the direction of a higher level resource.
• Responsible for inventory of RV includes electronic assets, equipment, supplies and other items associated with the RV.
• Interacts with members/patients to schedule appointments.
• Greets members using KP market service standards (A-heart and 4-habits) in assuring Aloha, and providing exceptional customer/reception services.
• Collects payment for services rendered.
• Answers and returns telephone calls and messages.
• Provide excellent customer service-patients, employers, staff.
• Prepare and process a variety of forms (i.e. AVS, off-work/ back to work, exchange of records).
• Works closely with clinical staff.
• Exhibits strong interpersonal skills.
• Stocks and supplies medical office materials (some lifting required, up to 75 Ibs).
• Cleans and organizes vehicle (in-between scheduled EVS).
• Hook up, fills, empties and disconnect water/waste tanks at MHV home location.
• Performs fundamental IT trouble-shooting.
• May perform other duties as required.

What This Job Offers

• Career Level: Entry Level
• Industry: Ambulatory Health Care Services
• Education Level: High school or GED