Mobile Health Assistant

Lawndale Christian Health Center • Chicago, IL

327d • $20 - $22

About The Position

As a member of the Care Team, the Mobile Health Assistant is responsible for a variety of administrative and clinical tasks essential for the efficient care of patients including scheduling appointments, registering patients, performing basic medical assessment (vital signs), and assisting patients with insurance enrollment for state, federal and private insurance schemes. The Mobile Health Assistant will spend the majority of time worked in either homeless shelters with the Mobile Health Team or in patient homes working with the Home Visit Medical Team assisting patients and providers. All staff are required to treat patients in a timely and professional manner, document their work in the practice management system and the electronic medical record and keep their work areas properly stocked, cleaned, and in compliance with applicable regulations. This position reports to the Site Manager. The base range is $20.20 - $22.85. Compensation will depend on a number of factors, including a candidate's qualifications, skills, competencies and years of experience.

Requirements

• Good interpersonal skills, including an ability to work well with the variety of ages, cultures, and temperaments represented among LCHC staff and patients.
• Ability to work independently, take initiative, set priorities in accordance with the needs and mission of the clinic, multitask, and problem solve in a fast-paced work environment.
• Commitment to demonstrating personal integrity through punctuality, honesty, an ability to follow instructions, proper attention to detail in all work matters, and a willingness learn from others.
• Adequate written and verbal communication skills for communicating coherently and professionally with patients and co-workers.
• Some computer skills required (Windows based, experience with Microsoft Office a plus) and knowledge of insurance preferred.
• Typing speed of 45 wpm.
• Conscientious of departmental and organizational policies and procedures.

Nice To Haves

• Experience in customer service, office work, or a clinical setting preferred.
• Satisfactory completion of an accredited medical assistant training program preferred.
• Registered Medical Assistant certification preferred.
• Experience in a medical practice, laboratory, hospital or other clinical setting preferred.
• Current CPR Certification.

Responsibilities

• Complete registration process for patient appointments, including demographic and insurance verification, practice management system data entry and revision, payment collection, chart creation, and other clerical work as necessary.
• Assist patients, or refer them as necessary, with questions and completion of forms or applications related to their insurance coverage, including Medicaid Presumptive Eligibility (MPE) applications, AllKids applications, Newborn Medicaid patients (BNOCY), HMO PCP transfer requests, Medicare and HMO enrollments, and secondary coverage issues.
• Become familiar with and follow current protocols for all of the above-listed functions, as well as other functions as necessary.
• Schedule appointments for patients according to address in order to create an efficient route for patient care.
• Accurately perform basic patient assessment activities (e.g. heights, weights, temps and blood pressures) based on existing protocols or provider requests.
• Administer tests or surveys, complete EMR forms (ASQ, Edinburgh, growth charts, pap smear, etc.), and provide other services as required according to the age, condition, and physical needs of each patient.
• Collect and test specimens as required (urine, sputums, pregnancy tests, etc.).
• Perform phlebotomy and vaccine administration if required.
• Thoroughly, accurately, and promptly document all service rendered in the electronic medical record for every patient.
• Perform all tests, procedures, and other services according to the policy and procedure of LCHC, notify the appropriate supervisor in a timely manner of instrument or procedural problems when performing the same.
• Run instrument and test controls, monitor and replace needle and syringe containers, maintain and sterilize equipment and instruments, monitor and maintain inventories, and perform other tasks as needed to maintain a safe and well functioning work environment.
• Participate in proficiency testing as required by LCHC or departmental policy to ensure that proper standards of care are being maintained.
• Effectively communicate with patients to help them understand the benefits and differences of the insurance programs and requirements for their participation.
• Thoroughly, accurately, and promptly document all services rendered in the appropriate internal systems for every patient.
• Greet all patients in a kindly spoken and courteous manner, inform them of the status of their visit, and thank them for utilizing LCHC.
• Regularly check mail, e-mail and voicemail and respond promptly and professionally to all inquiries.
• Attend to shared responsibilities in each work area, including answering phones, cleaning, stocking, and organizing Mobile Health Kits and storage, and assisting with orientation and training of other employees as needed.
• Work a reasonable schedule, which may include an assignment at any location and during any of the hours that Lawndale Christian Health Center provides services.
• Communicate with other Care Team members when patient needs services from those individuals.
• Translate for limited English proficiency patient/clients in the absence of an interpreter, if bilingual.
• Monitor and update worklists and queues to ensure that no patients are subjected to unnecessary delays.

Benefits

• Compensation based on qualifications, skills, competencies and years of experience.

What This Job Offers

• Industry: Hospitals
• Education Level: High school or GED
• Number of Employees: 251-500 employees