Mobile/Field Service Technician
About The Position
Essential Duties & Responsibilities: Communicate with customers in advance of field call to confirm scope of work and specific service requirements Inspect and troubleshoot equipment failures and perform hydraulic, electrical and mechanical repairs on various types of equipment Conduct routine preventative maintenance on various types of equipment Communicate effectively with the branch Service Writer and Parts team to ensure optimal responsiveness to the customer Communicate with Location/Service Manager regarding job progress and job status changes Provide updates to customers on the status of repairs Update work order system for all service calls completed in alignment with required service processes Manage mobile service repair truck inventory and ensure all required items are in place for health and safety compliance Complete training assignments to enhance mechanical or product knowledge as requested by Manager Recommend any additional service or parts needed to customer Complete additional tasks as assigned such as working in the branch shop from time to time Work Environment Roadside service work and customer site Occasional Warehouse/Shop environment Frequent exposure to the elements, noise, dust and dirt
Requirements
- Education from an accredited technical school in diesel engine/hydraulics/heavy equipment repair preferred but not required
- Valid CDL driver's license (or ability to obtain a CDL) and a clean driver's abstract
- 3+ years' experience in a Field Service Technician or a related role
- Experienced with hydraulic and/or electrical work
- Experience setting up and operating complex machinery
- Commitment to customer satisfaction and building strong customer relationships
- Self-motivated - ability to plan and execute work without on-site supervision
- Independent problem-solver
- Resourceful and knowledgeable in a variety of technical areas (hydraulics, schematics, electrical)
- Well organized and manages time efficiently to meet customer expectations
- Willing to assist others when required
- Ability to work in a safe manner in alignment with company policies and safe work procedures
Nice To Haves
- Forklift or overhead crane certificates would be an asset
- Chassis experience considered an asset
- Exposure to Vacuum Truck equipment considered an asset
Responsibilities
- Communicate with customers in advance of field call to confirm scope of work and specific service requirements
- Inspect and troubleshoot equipment failures and perform hydraulic, electrical and mechanical repairs on various types of equipment
- Conduct routine preventative maintenance on various types of equipment
- Communicate effectively with the branch Service Writer and Parts team to ensure optimal responsiveness to the customer
- Communicate with Location/Service Manager regarding job progress and job status changes
- Provide updates to customers on the status of repairs
- Update work order system for all service calls completed in alignment with required service processes
- Manage mobile service repair truck inventory and ensure all required items are in place for health and safety compliance
- Complete training assignments to enhance mechanical or product knowledge as requested by Manager
- Recommend any additional service or parts needed to customer
- Complete additional tasks as assigned such as working in the branch shop from time to time
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Industry
Publishing Industries
Education Level
No Education Listed
Number of Employees
1,001-5,000 employees
