Mobile Expert, Virtual Retail | Wichita | On-Site
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About The Position
As a Virtual Retail Mobile Expert at T-Mobile, you will play a crucial role in delivering exceptional customer service and sales solutions in the wireless industry. This position is not just about making sales; it’s about creating meaningful connections with customers and enhancing their lives through tailored wireless solutions. You will assist inbound calling customers in selecting the right devices and services that meet their needs, ensuring they receive a personalized experience that reflects T-Mobile's commitment to customer satisfaction. Your expertise will be vital in analyzing customer needs and customizing a comprehensive package of wireless, voice, and data products and services. In this role, you will be part of a dynamic team that values integrity and excellence in sales. You will be expected to meet performance targets that encompass sales metrics, customer experience, and quality of sale. Continuous training on T-Mobile's offerings, new skills, and processes will be part of your routine, ensuring you remain at the forefront of industry knowledge. Your ability to utilize digital tools effectively during customer interactions will enhance the onboarding process and overall customer experience. T-Mobile is dedicated to fostering a culture of growth and development, encouraging employees to aim high and explore various career paths within the company. With a competitive compensation plan that includes a base salary and attainable bonuses, this position offers a rewarding opportunity for those passionate about sales and customer service.
