Mobile Expert, Bilingual Spanish

T-Mobile • Thornton, CO

1d • Onsite

About The Position

Mobile Experts (ME) work as part of a Retail Team of Experts to bring the T-Mobile brand to life. They are brand ambassadors who create energy and excitement around products and services. They are obsessed with the connected world and thrive in a fast-paced environment, where technology innovations, customer needs, and the Retail experience are continuously evolving. They immerse themselves in meaningful connections with customers, and their ability to build new and deepen existing relationships is unmatched across the wireless industry. They are experts in uncovering customer needs and have a passion to educate, demonstrate, and recommend device and service solutions. Mobile Experts are expected to meet performance targets including sales, customer experience, and quality of sale metrics.

Requirements

• High School Diploma/GED (Required)
• At least 18 years of age
• Legally authorized to work in the United States
• Passionate customer advocate with the desire to be yourself when connecting and having fun with our customers.
• Effective at balancing customer experience and performance goals.
• Desire to be a part of the game-changing T-Mobile store team.
• Willingness to work alongside peers and store leaders, learning and sharing best practices, while serving customers and providing resolutions to issues.
• Competitive drive and confidence to succeed in a fast-paced sales environment.

Nice To Haves

• Less than 2 years 30 days T-Mobile Mobile Associate experience
• Less than 2 years 6 months of customer service and/or sales experience, Retail environment

Responsibilities

• Serving and selling to our customers, while providing a best in class customer experience and building loyalty
• Consistently leverages digital tools in interactions and onboarding
• Completes training on T-Mobile in-store experience, new skills and processes, knowledge of systems and reference resources
• Makes the most of their time on shift, consistently seeking out information between customers, learning about innovations in wireless and technology
• Partners with T-Mobile employees across channels, including business and customer service

Benefits

• competitive base salary and compensation package
• annual stock grant
• employee stock purchase plan
• 401(k)
• access to free, year-round money coaches
• medical, dental and vision insurance
• flexible spending account
• paid time off
• up to 12 paid holidays
• paid parental and family leave
• family building benefits
• back-up care
• enhanced family support
• childcare subsidy
• tuition assistance
• college coaching
• short- and long-term disability
• voluntary AD&D coverage
• voluntary accident coverage
• voluntary life insurance
• voluntary disability insurance
• voluntary long-term care insurance
• mobile service & home internet discounts
• pet insurance
• access to commuter and transit programs

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees