Mobile Equipment Service Tech

Rural King Supply • Ocala, FL

1d • Onsite

About The Position

The Mobile Equipment Service Technician's primary role is to travel to customer or dealer locations to process work orders for customer repairs and to service/repair their equipment. This includes a range of diesel-powered compact tractors (24HP up to 78HP), garden tractors, mowing equipment, and other lawn and garden maintenance equipment. The position also involves service parts ordering and filing warranty claims. This is a full-time, hourly position requiring travel. Applicants must demonstrate the necessary ability and knowledge, including a minimum of three years of related professional experience, a valid driver’s license, a clean driving record, and good customer communication skills.

Requirements

• Minimum of three years of related professional experience.
• Valid driver’s license.
• Clean driving record.
• Good customer communication skills.
• Ability to demonstrate the ability and knowledge required for this position.
• Expert mechanical abilities in small engine, diesel, and hydraulic systems.
• Professional experience servicing sub-compact and compact utility tractors at a tractor dealership.
• Ability to work independently without supervision.
• Proficiency with Microsoft Office software.
• Ability to access and use the in-store computer, scanning system, and wireless handheld unit.
• Ability to participate in our online applicant and new hire onboarding process remotely.
• Ability to complete computer-based training.

Responsibilities

• Travel to customer or dealer locations to process work orders for customer repairs and service/repair equipment.
• Service/repair diesel-powered compact tractors (24HP-78HP), garden tractors, mowing equipment, and other lawn and garden maintenance equipment.
• Order service parts.
• File warranty claims.
• Provide high-quality off-site repair services on all work orders.
• Ensure the safe use of equipment & tools.
• Complete all warranty paperwork in a timely manner.
• Accurately document work performed daily.
• Maintain a clean and organized service vehicle.
• Complete service work in a safe and timely manner.
• Use computer systems to identify parts and troubleshoot systems.
• Read and understand operating manuals, blueprints, and drawings.
• Provide a safe environment by keeping work areas clean & organized.
• Interact frequently with customers, including equipment sales support and customer education.
• Prepare daily updates of work completed, problems identified, and future schedule.
• Load and unload customer machines for repair and delivery.
• Perform preventative maintenance and basic servicing of customer machines.
• Cross train and perform other duties as required.
• Participate in the equipment sales process if needed.
• Handle multiple priorities, organize workloads, and meet deadlines.
• Operate machinery and equipment such as gantry cranes, electric hoists, servicing and diagnostic equipment, service trucks, and multimeters.
• Perform general office equipment use with repetitive wrist movements on keyboard.
• Stand and/or walk for long periods of time.
• Walk up and down stairs multiple times per day.
• Verbally communicate effectively and professionally with all audiences (in-person or via handheld transceiver).
• Lift, push, and/or pull a minimum of 30 pounds repetitively.
• Use a ladder and/or pallet jack.
• Operate service truck/travel long distances.

Benefits

• 401(k) plan that provides a 100% match on the first 3% of your contributions and 50% of the next 2%
• Healthcare plans to support your needs
• Virtual doctor visits
• Access to Centers of Excellence with Barnes Jewish Hospital and Mayo Clinic’s Complex Care Program
• 15% Associate Discount
• Dave Ramsey’s SmartDollar Program (no cost to you!)
• Associate Assistance Program
• RK Cares Associate Hardship Program
• 24/7 Chaplaincy Service

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees