Mobile Device Management (MDM) Specialist (Lead User Technology Specialist) - Information Technology Department

City of Phoenix (AZ)-posted 23 days ago
Full-time • Mid Level
Phoenix, AZ
Executive, Legislative, and Other General Government Support
Resume
Match Score
Upload and Match ResumeTrack Jobs with Teal

The City of Phoenix is honored to be recognized on the Forbes list of America's Best-In-State Employers 2024. This prestigious award is presented by Forbes and Statista Inc., the leading statistics portal and industry ranking provider. With more than 14,000 employees working across 41 departments, the City of Phoenix offers opportunity for career growth and advancement. Whether you're an experienced professional or just starting your career, working in public service offers many rewards! Be a part of building the Phoenix of tomorrow. We are seeking a highly motivated and experienced Mobile Device Management (MDM) Administrator to manage and optimize our mobile device management infrastructure. The ideal candidate will be responsible for the deployment, configuration, maintenance, and troubleshooting of our MDM solutions, ensuring secure and efficient access to corporate resources on mobile devices. This role requires a strong understanding of mobile operating systems, enterprise security best practices, and a commitment to delivering exceptional user experiences. This position may supervise MDM employees or contractors.

  • Administer and maintain the organization's Mobile Device Management (MDM) platform, including device enrollment, policy enforcement, application deployment to mobile devices, and security configurations for mobile endpoints.
  • Manage team of MDM employees or contractors.
  • Monitor MDM system health, performance, and security, proactively identifying and resolving issues related to mobile device management.
  • Develop, implement, and enforce mobile device security policies and compliance standards.
  • Manage the full lifecycle of mobile devices, from provisioning and deployment to decommissioning.
  • Provide technical support and troubleshooting for MDM-related issues, collaborating with IT support teams as needed.
  • Stay up-to-date with the latest MDM technologies, industry trends, and mobile security threats.
  • Document MDM processes, configurations, and troubleshooting guides.
  • Collaborate with other IT teams (e.g., Security, Network, Applications) to ensure seamless integration of MDM solutions.
  • Assist in evaluating and recommending new MDM features or technologies to enhance capabilities and security for mobile devices.
  • Excellent communication and interpersonal skills, with the ability to explain technical concepts to non-technical users.
  • Proficiency in troubleshooting complex technical issues related to mobile devices and MDM platforms.
  • Ability to supervise, train and mentor team and provide training to city departments.
  • Ability to work independently and as part of a team in a fast-paced environment.
  • Knowledge of cloud-based MDM solutions.
  • Two years of professional level experience providing technical support for system infrastructure and/or software, plus one year working in a large-scale environment and supervising highly technical staff.
  • Bachelor's degree in computer science, math, electronic systems engineering or a related technical field.
  • Other combinations of experience and education that meet the minimum qualifications may be substituted
  • All finalists for positions are subject to a criminal background check applicable to the department or position.
  • For information regarding pre-screening and driving positions, click here.
  • The City job description can be found here.
  • Certifications in MDM technologies (e.g., Workspace ONE, Microsoft Intune for mobile).
  • Omnissa Workspace ONE (formerly VMware AirWatch), including but not limited to UEM console administration for mobile devices, device enrollment (BYOD, corporate-owned), mobile profile and compliance policy creation, mobile application management, and integration with enterprise services (e.g., Active Directory, email) for mobile access.
  • Enterprise mobility security concepts, including data encryption, access control, and compliance policies specific to mobile devices.
  • General Unified Endpoint Management solutions (UEM).
  • Scripting or automation tools for MDM administration.
  • 3+ years in MDM administration and support.
  • Traditional pension with employer and employee contributions, click here for more details: Pension Information
  • 401(a) and 457 plans with employer contributions
  • Choice of generous medical HMO, PPO, or HSA/HDHP plans
  • Medical enrollment includes a monthly $150 City contribution to a Post-Employment Health Plan
  • Wellness incentive of up to $720 annually
  • Dental, vision, and life insurance options
  • Employer paid long-term disability
  • Free Bus/light rail pass
  • Tuition reimbursement program up to $6,500 per year
  • Paid time off includes 13.5 paid holidays, 12 vacation days, and 15 sick days and personal leave days
  • Paid Parental Leave for eligible employees up to 480 hours (12 weeks) of paid leave for the birth, adoption, or foster care placement of a child during a 12-month period
  • Federal Student Loan Forgiveness offered through Savi
  • For more details, visit: Unit 007 Benefits
Track Jobs with Teal

Job Search Resources

•
Resume Builder
•
Resume Examples
•
Cover Letter Examples

Tools

Career Hubs

Guides

Company

© 2024 Teal Labs, Inc
Privacy PolicyTerms of Service