Mobile Device Deployment and Support Analyst
About The Position
Kforce has a client located in Boston, MA that is in need of a Mobile Device Deployment and Support Analyst. Responsibilities: Assist with rollout of iOS and Android tablets across the public transportation system Configure devices and enforce security compliance via Microsoft Intune Activate Verizon eSIMs and set up cellular data Ensure user login with Active Directory and enable two-factor authentication Serve as primary contact for Tier 1 and Tier 2 support during rollout Train Tier 1 staff on troubleshooting and assist help desk for Tier 2 issues Provide on-site support and user training on device and app usage Create clear instructions and support materials Resolve issues with connectivity, Wi-Fi, and cellular service Collect and analyze coverage data to address service gaps Maintain accurate records of assets, user assignments, and deployment progress
Requirements
- Proficiency in mobile device deployment (iOS and Android)
- Experience with Mobile Device Management (MDM) platforms, especially Microsoft Intune
- Knowledge of Active Directory and multi-factor authentication setup
- Familiarity with cellular activation (eSIMs, Verizon Wireless) and Wi-Fi configuration
- Strong troubleshooting skills for connectivity issues (Wi-Fi, cellular, corporate networks)
- Ability to provide Tier 1 and Tier 2 technical support
- Experience in end-user training and creating user-friendly documentation
- Skilled in help desk collaboration and escalation processes
- Strong organizational skills for large-scale rollouts
- Ability to maintain accurate asset records and deployment tracking
- Excellent communication and interpersonal skills for user interaction
- Problem-solving mindset and ability to work under pressure during deployments
Responsibilities
- Assist with rollout of iOS and Android tablets across the public transportation system
- Configure devices and enforce security compliance via Microsoft Intune
- Activate Verizon eSIMs and set up cellular data
- Ensure user login with Active Directory and enable two-factor authentication
- Serve as primary contact for Tier 1 and Tier 2 support during rollout
- Train Tier 1 staff on troubleshooting and assist help desk for Tier 2 issues
- Provide on-site support and user training on device and app usage
- Create clear instructions and support materials
- Resolve issues with connectivity, Wi-Fi, and cellular service
- Collect and analyze coverage data to address service gaps
- Maintain accurate records of assets, user assignments, and deployment progress
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Industry
Administrative and Support Services
Education Level
No Education Listed
Number of Employees
1,001-5,000 employees
